BMW Warranty Administrator - The Wyler Collection, Dublin

JEFF WYLER AUTOMOTIVE FAMILY • Dublin, OH

11d • Onsite

About The Position

The Wyler Collection, BMW, Dublin is seeking a highly motivated Warranty Administrator to join our team.

Requirements

• Warranty policy interpretation (BMW-specific)
• Analytical review of ROs and technician documentation
• Strong follow-up and problem resolution
• Accurate, high-volume data entry

Nice To Haves

• 2+ years BMW or European brand warranty experience preferred
• Strong knowledge of BMW NA warranty policies and procedures
• Experience with BMW systems (DCSnet, AIR, KeyReader)
• Proficiency with dealership DMS (Tekion)
• High attention to detail and strong organizational skills

Responsibilities

• Review repair orders (ROs) for BMW warranty eligibility (New Vehicle Limited Warranty, CPO, Maintenance Programs)
• Code and submit claims via BMW systems (e.g., DCSnet/KeyReader/Warranty Vehicle Inquiry)
• Validate labor operations using BMW flat rate manuals and KSD labor times
• Ensure technician stories, diagnostics, and test plans meet BMW documentation standards
• Verify proper use of PuMA cases when required for complex repairs
• Track submitted claims, resolve rejects, and resubmit with corrections
• Post warranty payments and reconcile schedules in the DMS
• Monitor and reduce BMW warranty receivables aging
• Audit closed ROs to ensure compliance with BMW NA policies
• Communicate with service advisors and technicians to correct documentation gaps
• Stay current on BMW Service Information Bulletins (SIBs) and warranty updates

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 251-500 employees