BMW Service Manager

Hoffman Auto GroupWaterbury, CT
7d$175,000 - $250,000

About The Position

We are looking for a BMW Service Manager to join the Hoffman Auto Group family! Check out what technicians have to say about Culture at Hoffman Auto! What does a Service Manager at Hoffman Auto Group do? Role Purpose Responsible for running an efficient and profitable service department. Leadership This position leads the service department.

Requirements

  • High School Diploma
  • 1-2 years’ experience in a customer service orientated environment preferred
  • Can adapt and embrace change with an internal and external customer centric mindset
  • Act as an advocate for teammates and have a strong commitment to technology advancement
  • Possesses effective communication skills: oral, written, listening.
  • Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

Responsibilities

  • Operate the department at the standards and metrics set by the Fixed Operations Director, ensuring maximum production while controlling costs.
  • Forecast goals and objectives yearly or as needed.
  • Attain top reward levels with any manufacturer performance bonuses that are offered.
  • Apply for yearly warranty labor rate increases if opportunity for a raise exists.
  • Keep all schedules and receivables current.
  • Create an environment that encourages open dialogue and strong morale between yourself and your team and within your team.
  • Foster an atmosphere of learning, helpfulness and development within your team.
  • Keep employee turnover less than or equal to the standard established by your Fixed Operations Director.
  • Hold your team to the standards established and ensure they receive regular feedback and employ crucial conversations, to include written performance plans or disciplinary action when needed.
  • Maintain a strong and healthy relationship with the factory and its’ representatives.
  • Ensure training compliance, facility standards or any other requirements mandated by the factory.
  • Keep complete and accurate warranty paperwork documentation that meet all the requirements of the factory Warranty Policy and Procedures manual.
  • Maintain manufacturer customer satisfaction scores or other related standards (ex. retention) at or above factory standards.
  • Be focused on social media responsiveness and the need for quick resolution to your customers concerns.
  • Google ratings or comparable social media standings must be kept at the levels dictated by your Fixed Operations Director.
  • Embrace ALL of the technology at your disposal and ensure you have a complete understanding and working knowledge of them.
  • Hold your staff accountable on the utilization of the technologies and provide regular feedback and coaching to your team to ensure maximum effectiveness of your tools.
  • Proactively seek out and be aware of new technologies of interest and present them to your Fixed Operations Director.
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