BERT OGDEN BMW SERVICE ADVISOR
About The Position
SUMMARY The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. FULL-TIME ESSENTIAL DUTIES Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.
Requirements
- Must have a valid Texas Driver’s license with an acceptable and safe driving record.
- Must be 21 years old or older.
- Must pass a drug test screening.
- Must pass a background check screening.
Nice To Haves
- General knowledge of mechanical operations.
- Sales experience preferred.
- Excellent oral and written communication skills.
Responsibilities
- scheduling service work in the service department
- selling additional needed service to customers
- Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
- If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
- Follow up progress of each repair order during the day.
- Contact customers by telephone regarding changes in the estimate or time promised.
- Record changes on repair order in approved fashion.
- Handle telephone inquiries regarding work in process & appointments and return phone calls promptly.
- Deliver vehicles to customers and answer any questions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
