BERT OGDEN NISSAN WARRANTY CLERK

Bert Ogden Olds Nissan & BMW Inc•McAllen, TX

3h•Onsite

About The Position

SUMMARY The Warranty Clerk prepares, records, and reconciles warranty claims and submits them to the factory and/or distributor and reconciles them accordingly. ESSENTIAL DUTIES Processes warranty claims on a timely basis for each franchise or distributor. Processes all warranty paperwork to ensure proper documentation. Verifies criteria required by factory or distributor. Reconciles all warranty receivables with payments through the appropriate accounting schedule. Posts credits on computer. Resubmits all rejected claims promptly or receives authorization to write them off. Follows up on payment of outstanding claims. Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed. Arranges for parts to be shipped to the factory or distributor, or to be scrapped. Files and maintains all service records as required by the warrantor. Keeps informed of all factory recalls and bulletins. Assists with the cashier and telephone operator duties as needed. Assists with any clerical needs as needed. Mains a professional appearance and a neat work area. Performs other duties as assigned.

Requirements

Experience in a general office position is preferred.
Ability to communicate effectively orally and in writing.
Basic understanding of office applications such as MS Office ( Word, Excel, etc.).
High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
Valid Texas Driver's License
Pass Background Check
Pass Drug Test
21 Years-Old or Older

Nice To Haves

Experience in a general office position is preferred.

Responsibilities

Processes warranty claims on a timely basis for each franchise or distributor.
Processes all warranty paperwork to ensure proper documentation.
Verifies criteria required by factory or distributor.
Reconciles all warranty receivables with payments through the appropriate accounting schedule.
Posts credits on computer.
Resubmits all rejected claims promptly or receives authorization to write them off.
Follows up on payment of outstanding claims.
Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
Files and maintains all service records as required by the warrantor.
Keeps informed of all factory recalls and bulletins.
Assists with the cashier and telephone operator duties as needed.
Assists with any clerical needs as needed.
Maintains a professional appearance and a neat work area.
Performs other duties as assigned.