BMW Post-Sales Customer Support - BMW Genius

Jackie Cooper BMW • Edmond, OK

1d

About The Position

The BMW Genius is a post-sale customer engagement specialist and technical product expert. The purpose is to provide value added service by informing and providing ongoing technical support in order to delight our customers throughout their ownership experience.

Requirements

• Focused on customer experience and retention.
• Excellent verbal and written communication skills.
• Proficient with email and texting.
• Affinity for technology.
• Comfortable in interacting with clients via phone and in-person.
• High school diploma or equivalent required.
• Valid driver license required.
• Must maintain insurability status by Company’s insurance provider.

Nice To Haves

• Previous experience as a BMW Genius, Product Specialist, Delivery Coordinator preferred.
• Hospitality, technical customer support and/or consumer electronics experience is a plus.
• Knowledge of appropriate CRM software.

Responsibilities

• Enhance sales process by providing extraordinary ownership experience during and after delivery helping clients better understand the operation and benefits of BMW technology.
• Demonstrate features of the vehicle and customize settings to customer preferences and needs.
• Acquire and maintain complete product knowledge on all models while understanding competitor features.
• Follow up with clients as necessary focusing on customer retention and schedule follow up appointments as needed.
• Test drive vehicles for better product understanding and/or to demonstrate vehicle features relevant to client wants and needs.
• Stay current on BMW certification and training by participating in educational and development programs on and off site.
• Establish ongoing consultative relationship with clients by being available during business hours to answer questions.
• May require driving to client location during business hours.

Benefits

• Medical
• Dental
• Vision
• Life and AD&D
• Disability
• EAP
• 401(k)
• PTO
• Paid Vacation
• Paid Holidays
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED