BMV Clerical Assistant
About The Position
The Clerical Assistant supports the Program Director in achieving agency performance metrics, adhering to BMV policies and procedures, and implementing process improvement across the Division while focusing on efficiency gains and conflict resolution, specifically as they relate to Driver Education, the Driver Safety Program, and the associated Indiana Administrative Code. This role is located in the central BMV Credential Management office at the Indiana Government Center in Indianapolis, Indiana.
Requirements
- High school diploma or equivalent, or at least 1 year of clerical experience applying the below, outlined knowledge, skills, and abilities in a similar role.
- Working knowledge of general office functions and clerical procedures.
- Active listening skills.
- Excellent critical thinking skills.
- Strong written and verbal communication skills.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent attention to detail and proofreading skills.
- Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and data base tools.
- Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
- Ability to work independently.
- Ability to provide effective and professional customer service to internal and external parties.
- Able to perform essential functions with or without reasonable accommodation.
Responsibilities
- Supports the daily operations of an organization by performing general office tasks.
- Communicates with customers, employees, and other individuals to answer questions, disseminate, or explain information.
- Reviews files, records, and other documents to obtain information to respond to requests.
- Types forms, correspondence, memos, and other materials.
- Maintains filing systems for efficient recordkeeping and easy retrieval.
- Checks emails, send faxes, make copies, and updates computer databases.
- Answers telephones and gives information to callers, take messages, or transfers calls to appropriate individuals.
- Trains other staff members to perform work activities, such as using computer applications.
- Completes tasks or projects assigned by supervisor in a timely manner.
Benefits
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
