Blended Service Coordinator

Human Services Administration Organization • Pittsburgh, PA

4d

About The Position

The Blended Service Coordinator will provide advocacy, assessment, outreach, and linkage to resources and services for individuals with behavioral health needs, those involved in the juvenile justice system, or youth at risk of educational setbacks. This role is ideal for a self-starter who excels in a collaborative environment and demonstrates initiative, empathy, and strong communication skills. Service Coordinators will actively manage caseloads, coordinate with community resources, and empower clients on their path to recovery.

Blended Service Coordinator is a community-based position that engages clients and their caregivers through face to face meetings in a location of families choosing, including: home, school, treatment locations, court, etc. Staff provide a comprehensive assessment, service plan, crisis plan. Staff link to treatment services, resolve problems, and connect to community resources. In order to qualify, clients need documentation of a current mental health diagnosis and commitment to utilizing treatment services.

Requirements

• Bachelor’s degree in Social Work, Psychology, Education, Criminal Justice, or a related field (Master’s degree preferred).
• 2 years of experience in a behavioral health or community service setting (or equivalent experience with youth and families involved in the juvenile justice system).
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to work independently and as part of a multidisciplinary team.
• Demonstrated cultural competence and the ability to work with diverse populations.
• Valid Pennsylvania driver’s license with access to a reliable vehicle.
• Current auto insurance that meets minimum collision coverage requirements.
• Act 33, Act 34, and FBI Clearances (including Institutional Clearances if working with incarcerated individuals).
• Ability to complete required onboarding training within 30 days of hire.
• Participation in on-call rotations as needed.

Nice To Haves

• Master’s degree preferred

Responsibilities

• Serve as the Single Point of Accountability (SPA) for clients and families, acting as the primary contact and advocate for services.
• Build and maintain enduring relationships with clients through persistent outreach and engagement.
• Develop comprehensive service plans tailored to individual strengths and needs, regularly updating and adjusting as necessary.
• Coordinate care across various providers, including behavioral health, drug and alcohol services, educational supports, and community resources.
• Maintain monthly face-to-face contact with clients, ensuring services are provided in line with program standards.
• Work closely with families, probation officers, educational staff, and community providers to address non-academic barriers to learning and promote recovery.
• Facilitate interdisciplinary team meetings and court service plans, providing follow-up and ensuring continuity of care.
• Act as an advocate for clients, helping remove systemic barriers, resolving issues, and fostering full inclusion within their community.
• Complete assessments, service plans, and case notes within specified timeframes, ensuring all documentation complies with state and agency regulations.
• Maintain accurate records of all interactions, including family meetings, service linkages, and follow-up activities, in electronic health records.
• Comply with HIPAA confidentiality policies and participate in regular audits and program evaluations.
• Participate in ongoing training and development opportunities, staying updated on best practices and trends in mental health, juvenile justice, and service coordination.
• Attend school-based meetings and offer educational advocacy as needed, ensuring clients have the support they need to thrive.

Benefits

• Full-time position (40 hours per week), with occasional evening or weekend hours to meet client needs.
• PTO and Holidays: 18 days of paid time off, plus 10 holidays annually.
• Health Benefits: Medical, Dental, Vision Insurance, and Health Reimbursement Account (HRA).
• 401(k) Matching Program and access to the Behavioral Health Fellows Program, offering up to $25,000 in student loan repayment.
• Mileage and parking reimbursement for travel during work hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees