Birthday Party Supervisor

Sea World•Philadelphia, PA

13d•Onsite

About The Position

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today! At Sesame Place, every birthday is a BIG celebration! We’re looking for a fun, energetic Birthday Party Supervisor who loves creating magical moments for families. In this role, you’ll oversee party bookings, coordinate celebrations, and make sure each birthday guest has a seamless and joy-filled experience. If you have a positive attitude, strong leadership skills, and a passion for making people smile, this role is the perfect reason to celebrate!

Requirements

A passion for customer service
Enthusiastically represent Sesame Place by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job.
Strong attention to detail and have a creative spirit
Ability to multitask while maintaining a positive attitude to ensure excellent guest service; be watchful and maintain a high level of concentration and focus throughout the event
Have excellent customer service and strong communication skills
Must be a good team player; prior experience in hosting events a plus
Must be able to lift, push, pull and/or carry up to 50 lbs
Knowledge of Microsoft Office and One Drive
Must be willing to comply with all SEA grooming guidelines and employment standards
Must be able to work indoors and outdoors, in varying weather, to include extreme heat
Must provide flexible, consistent availability (including nights, weekends, and holidays) and adhere to our Holiday and Availability agreement.
Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations

Responsibilities

Plan, supervise and implement Sesame Place Birthday Parties
Contact all guests who purchase Birthday Parties to coordinate their day at the park
Maintain Birthday customer database and party calendar in Excel & One Drive
Provide exemplary service to guests
Supervise all birthday parties
Support the set-up for all party activities and accomplish clean-up tasks upon completion of party; monitor and execute all customer needs
Help with the cleaning the party space before, during, and after the facility is open and assist in keeping the party space all tidy during parties
Assist costume characters during party
Consistently practice safe work habits including, but not limited to use of personal protective equipment, lifting and reporting of unsafe situations
Work with cast/crew and management to maintain the integrity of the party
Assist with other areas of marketing and complete tasks as assigned