BIP Analytics - Advanced Analyst

U.S. Bank • Cincinnati, OH

1d

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Responsible for very complex reporting projects that gather and integrate large volumes of data, performs in depth analysis, interprets results and develops actionable insights and recommendations for use across the company for customer and employee populations. Acquires data from multiple data sources in order to perform analysis and reporting. Identifies, analyzes and interprets trends or patterns in complex data in order to provide answers to business questions as well as provide recommendations for action. Presents data and analysis in a clear and concise manner allowing the audience to quickly understand the results and recommendations so they activate upon them and make data driven decisions. Collaborates with various partners to provide a holistic view of the analysis. Measures and monitors results of applied recommendations and present adjustments. Ensures all data acquisition, sharing and results of applied recommendations are compliant with company standards. Team & Business Context: Join an internal analytics team supporting Operations, focusing on claims processing, call center analytics, and card member services. The role may shift between pods within the vertical as business needs evolve.

Requirements

• Bachelor's degree, or equivalent work experience
• Five to seven years of data analysis experience
• Strong hands-on skills in SQL, Python, Excel (including VLOOKUPs), Power BI, and Databricks.
• Databricks experience is essential for this role

Nice To Haves

• Experience in SQL/WebFOCUS or other BI tool for querying data and for data manipulation/transformation
• Experience in financial services, with thorough knowledge of HR systems or financial services products, customers, transactions and interaction data
• Strong analytic skills with the ability to extract, collect, organize, analyze and interpret results for insights
• Ability to data mine, analyze data, and present insights in a meaningful way
• Ability to develop and maintain strategic partnership with Senior Business unit management, business partners and project sponsors, as well as communicate effectively with business, and development teams, end users, and product owners
• Strong decision-making and problem-solving skills
• Strong organization and project management skills
• Effective interpersonal, verbal and written communication skills

Responsibilities

• Query and aggregate data from multiple databases to answer business questions related to IVR (automated call system), call centers, and claims processing.
• Deliver actionable insights to stakeholders, including VPs and SVPs, using data storytelling and clear presentations.
• Document analytics work and ensure quality of code and analysis.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees