Biometrics Technician PT

HEITECH SERVICES•Charlotte, NC

22d

About The Position

As a PART-TIME Customer Service Representative (Biometrics Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. This is a regular Part-Time position which may be scheduled for up to 30 hours per week. PART-TIME employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for scheduling and/or substitute coverage as needed at the site. All efforts are made to notify PART-TIME personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability. In this position, a minimum number of hours are not guaranteed, so a steady income stream cannot be guaranteed. Primary Responsibilities: Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States. Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency. Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government. This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Requirements

Must be able to obtain and maintain a government-issued suitability clearance.
Must be able to speak and write in English.
Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks
Ability to hold and grasp applicants’ hands to obtain quality fingerprints
Ability to work in a high-paced environment with the public
Ability to type and use basic computer skills
Successful completion of the biometrics training and certification within 60 days
High School Diploma or equivalent
Demonstrated experience in customer service
Must be US Citizen and able to obtain a government clearance.

Nice To Haves

Ability to speak a foreign language

Responsibilities

Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.

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