Biometrics (Fingerprinting) Technician – PART TIME

HeiTech Services • Charleston, SC

8d

About The Position

As a PART-TIME Customer Service Representative (Biometrics Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. This is a regular Part-Time position which may be scheduled for up to 30 hours per week. PART-TIME employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for scheduling and/or substitute coverage as needed at the site. All efforts are made to notify PART-TIME personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability. In this position, a minimum number of hours are not guaranteed, so a steady income stream cannot be guaranteed.

Requirements

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints
• Ability to work in a high-paced environment with the public
• Ability to type and use basic computer skills
• Successful completion of the biometrics training and certification within 60 days
• High School Diploma or equivalent
• Demonstrated experience in customer service
• Must be US Citizen and able to obtain a government clearance.

Nice To Haves

• Ability to speak a foreign language

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED