Biomedical Onsite Assistant

Infusystem•Saint Louis, MO

33d•Onsite

About The Position

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care. InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company's Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets - all completed to factory specifications. Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Florida, Kansas, California, Massachusetts, Texas and Ontario, Canada. SUMMARY: The Biomedical Onsite Assistant is responsible for supporting our healthcare clients by managing the cleaning, inspection, and readiness of our medical devices at the customer's location. This role ensures that all equipment is processed efficiently between patient use, in compliance with company protocols and healthcare standards. The technician acts as a key liaison between the customer and our company, ensuring high-quality service and operational excellence. The Biomedical Onsite Assistant is responsible for accurately documenting all service actions into the company CMMS (computerized maintenance management system), updating device status and identification in company records, and ensuring compliance with all relevant procedures. Always demonstrating our “Customer is 1st” culture by taking ownership, doing the right thing, and solving their problems.

Requirements

Own transportation, and active/valid car insurance.
Valid and unexpired Drivers License at all times.
Real ID (eff May 2025) or U.S. Passport

Nice To Haves

High school diploma or equivalent required; associate degree or technical certification preferred.
Prior experience in a healthcare, biomedical, or device processing environment is a plus.
Strong attention to detail and ability to follow strict protocols.
Excellent communication and interpersonal skills.
Ability to work independently at a customer site with minimal supervision.
Basic computer skills for logging data and communicating with internal systems.
Perform basic troubleshooting to identify and resolve common technical or operational issues.
Exceptional verbal and communication skills as well as strong organizational skills
Knowledge of Microsoft Office Suite to include word, excel and outlook.
Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to add, subtract, and match numbers.
Ability to deal with problems involving several concrete variables in standardized situations.
Strong work ethic
Sound judgment
Proven written and verbal communication skills
Natural curiosity to pursue issues and increase expertise
Pursue and design innovative analytical performance metrics
The courage to promote and defend ideas and analyses
Passionate about InfuSystem and serving customers and patients
Strives to make an impact on improving our business processes and results
Exemplary honesty and integrity
Ability to collaborate effectively and work selflessly as part of a team

Responsibilities

Perform cleaning, disinfection, and basic maintenance of company devices used in clinical settings.
Ensure timely turnaround of devices between patient uses to support uninterrupted clinical operations.
Maintain accurate records of device usage, processing, and inventory.
Follow all infection control and safety protocols as outlined by both the company and the customer site.
Communicate effectively with clinical staff and internal teams to report issues, request supplies, or escalate concerns.
Conduct routine checks to ensure devices are functioning properly and report any malfunctions.
Support training and onboarding of new staff at the customer site as needed.
Maintain a clean, organized, and compliant work area.
Consistently uphold and exceed QA and QC standards while meeting production goals by adhering to established protocols, working efficiently, and collaborating with team members and client personnel to ensure high-quality results and optimal workflows.
Delivering cost-effective and timely maintenance of medical devices to meet customer needs.
Recording key details of service actions and observations regarding devices conditions and operations. This essential process helps build a device's history and provides customers with more valuable insights. Precisely adhere to established processes and procedures to diagnose, test, and recertify devices.
Accurately inputting work orders into the company CMMS (Computerized Maintenance Management System), including correct details on labor, equipment, and performance results.
Comprehend and implement the principles of 5S workplace organization.
Ensure completion of annual compliance training to maintain regulatory standards, uphold company policies, and promote a culture of accountability and ethical practices.
Provide valuable feedback to leadership regarding emerging issues with devices and processes, contributing to continuous improvements in service quality, efficiency, and customer satisfaction.
Stay flexible, open-minded, and eager to learn while sharing knowledge with colleagues, ensuring that the team collectively always meets and exceeds customer expectations.
Consistently and efficiently perform routine maintenance on a select range of device models
Accurately document and submit expense reports in a timely manner, ensuring compliance with company policies and maintaining transparency in field-related expenditures.
Deliver exceptional customer service by ensuring clear, concise, and effective communication with clients, fostering strong relationships and consistently achieving high levels of customer satisfaction.
Demonstrate strong self-management skills by independently prioritizing tasks, meeting deadlines, and maintaining productivity with minimal supervision in dynamic field environments.
Travel to and between client sites to perform on-site decontamination, evaluation, testing, and support, ensuring high-quality service delivery and client satisfaction.
Perform annual preventative maintenance and remediation services as needed on assigned medical equipment.
Perform other related duties as required to support departmental goals and organizational needs.