Biomedical Technician

OU Health•Oklahoma City, OK

About The Position

General Description: Performs basic maintenance and repair on clinical medical equipment. Responds to service calls to evaluate, diagnose, and perform repair/planned maintenance (PM) on progressively complex clinical/biomedical equipment, and drives Service Excellence. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Learns unfamiliar devices and learns to use specialized test equipment. Performs planned maintenance (PM), safety and environmental inspections, and maintains effective interdepartmental relations. Provides team members with daily updates on PM completion and follow-up plans. Cross-trains to develop field-specific troubleshooting skills; evaluates simple to moderately complex clinical/biomedical equipment issues and implements appropriate repairs. Learns to prioritize repairs based on service line and acuity; complete work on first-in/first-out basis. Follows appropriate policies, procedures, hospital protocol, and completes necessary documentation. Establishes and engages in proactive daily communications with customer departments, to ensure proper follow-up, leading to effective resolutions and satisfaction. Assists higher-skilled technicians on basic and more complex repairs and resolutions. Supports operations in all locations. Shares on-call/pager responsibility. Documents all repair actions and submit reports/summaries accordingly. Ensures proper care of spares, tools and test equipment, and ensure calibration. Assists in maintaining approved parts inventory. Assists in managing vendors’ service delivery processes. Enhances and maintains technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction with more advanced team members. Meets or exceeds The Joint Commission, State Department of Health and Human Services, Occupational Health and Safety, and/or all other applicable regulatory requirements (FDA, CAP, etc.) Aware of and complies with quality policies, and applicable laws and regulations as they apply to this job type/position. Completes all planned quality and compliance training within the defined deadlines. Identifies and reports all quality or compliance concerns immediately. Ensures all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner. Assists in ensuring all test equipment is tracked and 100% calibrated on time.

Requirements

High School Diploma or GED.
Zero (0)- three (3) years experience.
Analytical and communication skills with the ability to communicate technical issues to customer representatives in an easy-to-understand manner.
Focus on efficiency, adoption or creation of standard work practices, LEAN.
Experience performing effective repair and planned maintenance on basic biomedical or electronic equipment, or similar systems.
Knowledge of electronic and electro-mechanical devices, and strong mechanical aptitude.
Experience interfacing with both internal and external team members as part of a solution-based service process.
Change agent and process oriented.
Ability to develop and maintain good team relations.
Proficiency in completing electronic documentation using technological tools (e.g., IPad, IPhone) and familiar with standard computer programs (e.g., Microsoft Office suite).
Operate with efficiency and sense of urgency.
Willingness to learn and adapt to changing environments.
Ability to deliver results in a changing environment, ability to multitask, strategize, and prioritize.

Nice To Haves

Two (2+) years of experience servicing electronic or mechanical equipment, control systems, or performing technical quality control testing preferred.

Responsibilities

Performs basic maintenance and repair on clinical medical equipment.
Responds to service calls to evaluate, diagnose, and perform repair/planned maintenance (PM) on progressively complex clinical/biomedical equipment, and drives Service Excellence.
Learns unfamiliar devices and learns to use specialized test equipment.
Performs planned maintenance (PM), safety and environmental inspections, and maintains effective interdepartmental relations.
Provides team members with daily updates on PM completion and follow-up plans.
Cross-trains to develop field-specific troubleshooting skills; evaluates simple to moderately complex clinical/biomedical equipment issues and implements appropriate repairs.
Learns to prioritize repairs based on service line and acuity; complete work on first-in/first-out basis.
Follows appropriate policies, procedures, hospital protocol, and completes necessary documentation.
Establishes and engages in proactive daily communications with customer departments, to ensure proper follow-up, leading to effective resolutions and satisfaction.
Assists higher-skilled technicians on basic and more complex repairs and resolutions.
Supports operations in all locations.
Shares on-call/pager responsibility.
Documents all repair actions and submit reports/summaries accordingly.
Ensures proper care of spares, tools and test equipment, and ensure calibration.
Assists in maintaining approved parts inventory.
Assists in managing vendors’ service delivery processes.
Enhances and maintains technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction with more advanced team members.
Meets or exceeds The Joint Commission, State Department of Health and Human Services, Occupational Health and Safety, and/or all other applicable regulatory requirements (FDA, CAP, etc.)
Aware of and complies with quality policies, and applicable laws and regulations as they apply to this job type/position.
Completes all planned quality and compliance training within the defined deadlines.
Identifies and reports all quality or compliance concerns immediately.
Ensures all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
Assists in ensuring all test equipment is tracked and 100% calibrated on time.