Bingo Shift Manager

Potawatomi Hotel & Casino•Milwaukee, WI

48d

About The Position

In this fast-paced, high energy environment where great guest service is essential, how do we provide our Bingo guests with an exceptional gaming experience while ensuring the accuracy of our many Bingo transactions? As a Bingo Shift Manager you will manage a team of Bingo Admission Clerks, Floor Clerks, Callers, and Supervisors and assist with establishing and monitoring operational department policies and procedures. While carrying out the job duties listed below, you will contribute to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.

Requirements

A high school diploma or equivalent and 3 years of supervisory/management experience are required. Work experience in Bingo or gaming operations is preferred.
Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office.
The ability to maintain discretion in handling confidential information.
The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.
The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 15 pounds on a regular basis and up to 50 pounds occasionally with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Work experience in Bingo or gaming operations is preferred.

Responsibilities

Carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
Assist with establishing and monitoring operational policies and procedures to ensure the integrity of all games and systems.
Work closely with Bingo leadership and peers for success of the Bingo department. Assist management to develop bingo sessions, new games, and promotions to enhance bingo program.
Report operational results of each bingo session and monitor profitability.
Recommend and implement changes and additions to protect profitability.
Promote and demonstrate positive guest relations.
Ensure timely, positive resolution of guest issues and complaints received in both written and verbal format.
Help develop, guide, mentor and educate team members
Maintain knowledge of local jurisdiction gaming laws (federal, state, etc.) and regulations.
Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
Perform other duties as assigned.