Bingo Office Clerk + Tips (Part-Time)

Miccosukee Resort & Gaming

12d•Onsite

About The Position

We are looking for an experienced Bingo Office Clerk to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Requirements

High school diploma or equivalent.
Basic mathematical skills.
Maintain adherence to Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS).
Cash handling and credit card transaction experience preferred.
Basic knowledge of proper office procedures
Minimum 1 year of customer service preferred.
Be courteous and show genuine care for all co-workers and guest(s)
The ability to work well in a team environment
Proficient in the English language.
Second language is an asset.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Maintain a professional appearance and manner at all times.
Excellent guest service skills, as well as excellent communication skills.
Good interpersonal skills -Outgoing personality.
Able to stay calm in difficult situations
Must be willing to work a variety of day/night and weekend shifts.
Meet/exceed customer expectations and answer all related inquiries.
Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Nice To Haves

Cash handling and credit card transaction experience preferred.
Minimum 1 year of customer service preferred.
Second language is an asset.

Responsibilities

Support all areas within Bingo operations.
Be knowledgeable of all bingo games, specials and promotions.
Verifies winning cards, calculates prize money, and provides funds to winning customers.
Performs cash and credit card transactions.
Provides customer service to all Bingo players.
Attends required trainings in relation to gaming operations and requirements.
Performs all functions in accordance with applicable Tribal, Federal, and other applicable laws and gaming rules and regulations.
Stay abreast of all rules and regulations to ensure compliance.
Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives.
Any other duty as required commensurate with the position, department, and organization.