Bingo Food Attendant

Viejas Casino & Resort•Alpine, CA

27d•Onsite

About The Position

• Greets and seats guests in the Bingo Hall. • Answers telephone and provides timely response to guest inquiries, and/or takes messages as appropriate. • Uses radio/Bluetooth to communicate with Team Members and Managers. • Receives payment and processes the transaction on computerized cash register, counts back change out loud for the protection of guest and restaurant. • Verifies accuracy of all items on guest checks by confirming the correct pricing, discounts and method of payment. • Counts revenue received and balances cash drawer at the end of shift, immediately alerts management of discrepancies. • Assists in preparing orders and ensuring they are placed in the proper location. • Verifies food tickets that are presented by servers or guests to obtain food items and prepares items as required. • Prepares and cooks food according to instructions. • Verifies age drinking limit and recognizes when guests have reached their drinking limit and refuses to provide additional alcoholic beverages. If needed, escalates the situation and issues/complaints to the manager. • Takes orders from guests, writes orders down on server pad and enters into Point of Sales (POS) system within prescribed time limit according to Food and Beverage service standards. • Garnishes and completes dishes prior to serving. • Delivers completed items from kitchen to guests on trays. • Communicates with back of house when food selections are low or need refreshing. Once new food selections are ready will exchange/refill tray up front. • Responsible for keeping par levels and ordering all food and beverage items from the central kitchen. • Stocks items such as juice, soda bibs, ice, and packaged food products. Stays current on various casino and VOC events and promotions in order to respond to guest inquiries. • Stocks coffee, coffee cups, paper products, utensils, condiments, and lids. • Breaks down and cleans all machinery at the end of every shift. • Prepares a waste sheet when necessary. • Maintains and operates kitchen equipment properly. • Complies with company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. • Understands and practices food safety and sanitation procedures. • Ensures service areas are clean and free from debris including the floor, flat surfaces, and warming bins in accordance with sanitation standards. • Establishes and maintains professional working relations and communications with team members, management and guests. • Attends and participates in meetings and trainings as required. • Performs all other duties as assigned. • Does not provide supervision to others.

Requirements

High school diploma or general education degree (GED) preferred.
Food Handler’s Certificate required.
RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of employment and maintain current certification.
Must be 21 years of age or older.
1 to 2 years of related experience and/or training.
Has developed knowledge and skills through formal training or considerable work experience.
Good written, verbal and interpersonal communication skills.
Strong guest service skills and attention to detail.
Basic mathematic skills.
Ability to work in a fast-paced, high activity environment.
Ability to multitask, self-starter, punctual, and able to adjust to change.
Must be flexible to work different shifts, evenings, weekends, and holidays.

Nice To Haves

Previous experience as a food preparation assistant preferred.
Previous experience as a host/or cashier preferred.

Responsibilities

Greets and seats guests in the Bingo Hall.
Answers telephone and provides timely response to guest inquiries, and/or takes messages as appropriate.
Uses radio/Bluetooth to communicate with Team Members and Managers.
Receives payment and processes the transaction on computerized cash register, counts back change out loud for the protection of guest and restaurant.
Verifies accuracy of all items on guest checks by confirming the correct pricing, discounts and method of payment.
Counts revenue received and balances cash drawer at the end of shift, immediately alerts management of discrepancies.
Assists in preparing orders and ensuring they are placed in the proper location.
Verifies food tickets that are presented by servers or guests to obtain food items and prepares items as required.
Prepares and cooks food according to instructions.
Verifies age drinking limit and recognizes when guests have reached their drinking limit and refuses to provide additional alcoholic beverages. If needed, escalates the situation and issues/complaints to the manager.
Takes orders from guests, writes orders down on server pad and enters into Point of Sales (POS) system within prescribed time limit according to Food and Beverage service standards.
Garnishes and completes dishes prior to serving.
Delivers completed items from kitchen to guests on trays.
Communicates with back of house when food selections are low or need refreshing. Once new food selections are ready will exchange/refill tray up front.
Responsible for keeping par levels and ordering all food and beverage items from the central kitchen.
Stocks items such as juice, soda bibs, ice, and packaged food products. Stays current on various casino and VOC events and promotions in order to respond to guest inquiries.
Stocks coffee, coffee cups, paper products, utensils, condiments, and lids.
Breaks down and cleans all machinery at the end of every shift.
Prepares a waste sheet when necessary.
Maintains and operates kitchen equipment properly.
Complies with company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
Understands and practices food safety and sanitation procedures.
Ensures service areas are clean and free from debris including the floor, flat surfaces, and warming bins in accordance with sanitation standards.
Establishes and maintains professional working relations and communications with team members, management and guests.
Attends and participates in meetings and trainings as required.
Performs all other duties as assigned.
Does not provide supervision to others.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount
Benefits vary for PT and FT employment