BINGO ATTENDANT PT

Chukchansi Gold Resort & Casino • Coarsegold, CA

4d • Onsite

About The Position

SUMMARY: Responsible for providing exceptional guest service in the Bingo Hall. Duties include but are not limited to assisting guests with questions, verifying and paying jackpot winnings, and completing required paperwork. Effectively and efficiently operate the OMNI bingo system and operate hand-held radio. Bingo Attendants will be individually assigned the duties of Admission Cashier; Paper Issue Attendant; and/or Inventory Control Clerk, as needed and trained. Policies shall be adhered for any and all assigned duties of each Bingo Attendant. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Interacts effectively with the Public and Team Members. • Performs excellent customer service at all-times. Monitors the operation of Bingo and participates in payouts in accordance with policy. • Monitor Bingo efficiently and timely while providing excellent guest service. • Complete written department forms to document inventory, exchanges, card and tab sales, cash transactions, credit card transactions, Bingo payouts, etc. in an accurate, legible manner. • Operate the OMNI system to pay and/or verify Bingo winnings and make sales to customers and complete any required written documentation. • Conduct Bingo activities to ensure protection of company property and funds; and maintain the safety and cleanliness of room. • Assist in maintaining an accurate inventory of cards, packages, balls, pull tabs, etc. Verifying all counts for accuracy in accordance with established policies and procedures. • Build and maintain proper rapport with customers by handling disputes, maintaining a positive attitude, engaging costumers, and communicating special promotions and property products. • Assists guest on a timely basis with requests for change and promotes positive guest relations. • Adhere to safe and secure cash handling procedures in order to protect the assets of the company. • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations. • Creates an atmosphere of excitement for all Bingo and casino guests. • Encourages mutual respect, dignity and integrity with all Team Members by setting positive examples at all times. Exercise appropriate discretion in identifying situations that require management attention. • Handle and secure company-issued keys in compliance with departmental guidelines • Maintains a consistent, regular attendance record. • Performs any reasonable request made by management. • Perform the assigned duties and adhere to the appropriate procedures related to the Admission Cashier, Paper Issue Attendant, and/or Inventory Control Clerk, as needed and requested by management. Perform other duties as assigned.

Requirements

• High School diploma or GED required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to Customers and other Team Members of the Company.
• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
• Ability to perform these operations using units of American currency.
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• The Team Member is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• The Team Member is occasionally required to stoop, kneel, or crouch.
• The Team Member must frequently lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Previous work experience with the public preferred.
• Cash handling experience preferred.
• Previous experience with Bingo preferred.
• Strong organizational and interpersonal skills required.

Responsibilities

• Interacts effectively with the Public and Team Members.
• Performs excellent customer service at all-times.
• Monitors the operation of Bingo and participates in payouts in accordance with policy.
• Monitor Bingo efficiently and timely while providing excellent guest service.
• Complete written department forms to document inventory, exchanges, card and tab sales, cash transactions, credit card transactions, Bingo payouts, etc. in an accurate, legible manner.
• Operate the OMNI system to pay and/or verify Bingo winnings and make sales to customers and complete any required written documentation.
• Conduct Bingo activities to ensure protection of company property and funds; and maintain the safety and cleanliness of room.
• Assist in maintaining an accurate inventory of cards, packages, balls, pull tabs, etc. Verifying all counts for accuracy in accordance with established policies and procedures.
• Build and maintain proper rapport with customers by handling disputes, maintaining a positive attitude, engaging costumers, and communicating special promotions and property products.
• Assists guest on a timely basis with requests for change and promotes positive guest relations.
• Adhere to safe and secure cash handling procedures in order to protect the assets of the company.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
• Creates an atmosphere of excitement for all Bingo and casino guests.
• Encourages mutual respect, dignity and integrity with all Team Members by setting positive examples at all times.
• Exercise appropriate discretion in identifying situations that require management attention.
• Handle and secure company-issued keys in compliance with departmental guidelines
• Maintains a consistent, regular attendance record.
• Performs any reasonable request made by management.
• Perform the assigned duties and adhere to the appropriate procedures related to the Admission Cashier, Paper Issue Attendant, and/or Inventory Control Clerk, as needed and requested by management.
• Perform other duties as assigned.

Benefits

• competitive wages
• employee perks
• $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more
• free and discounted meals in the Team Dining Room
• paid time off
• holidays gifts and raffles
• discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees