Bills and Records Specialist

EXPRESS PAIN AND URGENT CARE PLLC • San Antonio, TX

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About The Position

Epic Pain Management is dedicated to providing high-quality, patient-centered care through innovative pain management solutions. Our team is passionate about helping patients restore function, reduce pain, and improve their quality of life.
We are currently seeking a Bills and Records Specialist to join our growing team. This role is essential to ensuring the accuracy, efficiency, and integrity of our financial and patient record systems — supporting both our clinical operations and overall patient experience.

Why Join Epic Pain Management?
At Epic, every patient interaction matters. You’ll be part of a supportive, growth-driven team where your work directly impacts both patient care and the overall patient experience.

The Bills and Records Specialist is responsible for supporting the full billing cycle, maintaining organized and compliant patient records, and ensuring all documentation supports timely and accurate revenue processing. This role requires exceptional attention to detail, strong organizational skills, and the ability to work collaboratively across departments to uphold Epic’s operational and compliance standards.

Requirements

• Bilingual (English/Spanish highly preferred)
• Education: High school diploma or equivalent required
• Experience: Minimum of 1–2 years of experience in medical billing, coding, or health records management preferred.
• Certifications: Medical billing or coding certification (CPC, CCS, or similar) preferred.
• Proficiency in EHR systems (experience with Athena strongly preferred).
• Strong computer literacy, including Microsoft Office Suite (Excel, Word, Outlook).
• Exceptional attention to detail and organizational skills.
• Ability to handle sensitive information confidentially and in accordance with HIPAA standards.
• Problem-solving mindset with the ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Bilingual (English/Spanish highly preferred)
• Experience: Minimum of 1–2 years of experience in medical billing, coding, or health records management preferred.
• Certifications: Medical billing or coding certification (CPC, CCS, or similar) preferred.
• Proficiency in EHR systems (experience with Athena strongly preferred).

Responsibilities

• Post, reconcile, and verify payments from patients and payers, ensuring accuracy in account balances.
• Research and resolve denied or rejected claims, identifying patterns and communicating findings to management.
• Maintain accurate, up-to-date patient billing and medical record files in compliance with HIPAA and company policies.
• Support records requests, data audits, and documentation retrieval for both clinical and administrative needs.
• Respond promptly and professionally to patient inquiries related to billing, payments, and account status.
• Collaborate with clinical and administrative staff to ensure all billing documentation and patient data are properly captured and coded.
• Contribute to process improvements in billing and records management to enhance accuracy and efficiency.

Benefits

• Paid time off, paid holidays, and 401(k) with a 4% employer match
• 80% employer-paid medical insurance for employees, with optional dental, vision, and family plans
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED