Billing Supervisor

WM • Windsor, CT

3d • $66,000 - $80,000 • Hybrid

About The Position

Manages the daily operations of a team of billers. Develops, implements, and maintains processes, and programs to improve the overall Billing Department.

Requirements

• Associate degree (accredited) in Accounting, Business or Related Field; or in lieu of degree, High School Diploma or GED (accredited) and two (4) years of relevant work experience.
• Clear and effective written and verbal communication and strong interpersonal skills
• Strong organizational and time management skills; must be able to handle multiple tasks simultaneously
• Ability to prioritize based on department and company standards
• Detail orientated and excellent problem-solving skills
• Proficient in Microsoft Excel; intermediate level (pivot tables, v-lookups & use of macros are standard practice)
• Excellent customer service skills are required

Nice To Haves

• Knowledge of Waste Management services, policies, and system interfaces a plus

Responsibilities

• Provides day-to-day supervision and technical assistance to team and supports programs that drive team performance toward departmental and organizational goals.
• Organizes and schedules all necessary resources required to accomplish activities.
• Oversees personnel needs of the department including coaching, training, and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
• Hires and provides training for new and/or less experienced staff.
• Monitors and evaluates team performance. Reviews and evaluates work to ensure accuracy, completeness and timeliness and ensures quality control in adherence to policies and procedures.
• Collaborates cross departmentally to gather information and resolve escalated billing issues
• Responds to billing-related customer complaints in a professional and timely manner.
• Direct supervision of 4+ full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees