Billing Specialist (FT - Hybrid Schedule)

Sonic Healthcare USA•Austin, TX

2d•Hybrid

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! You are a superhero when it comes to customer service. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions. In this role, you will: Perform customer/client account research, review delinquent accounts, and work with customers/clients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines. The billing Specialist takes inbound calls (as needed) and makes outbound calls. Initiate contact with customers/clients regarding their account status Submit past-due notifications to patients Follow-up on missed re-payment arrangements Coordinate with local Sales collaboration in handling client accounts Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent Report and refer seriously delinquent accounts to designated Administrative leadership for potential service provider agreement default and cut-off Work on other projects as assigned

Requirements

High School diploma or GED
Typing (min 35 wpm) and 10 Key. MUST be able to demonstrate proficiency.
Requires a positive demeanor and professional phone etiquette and disposition that is fair and consistent with all clients they support.
Must handle consumer and commercial collections professionally and pay attention to detail and record keeping.
Ability to work with minimal direction; seeking additional help/information from the Client Support Manager and/or Supervisor or Team Leader.
Knowledge of computer technology and terminology.
Perform duties promptly and accurately—the ability to work under deadlines.
Maintain confidentiality of information.
Ability to read and comprehend English.

Nice To Haves

Minimum of six (6) months of related experience or equivalent combination of experience and education
Experience with medical/insurance billing and Customer Service
Experience in a multitasking environment

Responsibilities

Perform customer/client account research
Review delinquent accounts
Work with customers/clients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines
Take inbound calls (as needed) and makes outbound calls
Initiate contact with customers/clients regarding their account status
Submit past-due notifications to patients
Follow-up on missed re-payment arrangements
Coordinate with local Sales collaboration in handling client accounts
Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent
Report and refer seriously delinquent accounts to designated Administrative leadership for potential service provider agreement default and cut-off
Work on other projects as assigned