Billing Specialist

Pennichuck Water Works•Nashua, NH

About The Position

Are you ready to make a meaningful impact on the environment and the community? Pennichuck invites you to join its dynamic team dedicated to delivering high-quality potable water to southern and central New Hampshire. About Pennichuck Corporation: At Pennichuck, we specialize in the collection, storage, treatment, distribution, and sale of potable water, ensuring that our communities have access to safe and reliable water. With a strong presence in both regulated water utility operations and non-regulated water management services, we are at the forefront of water sustainability and innovation. Why Pennichuck? Be a Part of Something Bigger. At Pennichuck, your work will directly impact the health and well-being of our communities. Join us in our mission to provide clean, safe, and reliable water services. Join Our Team: We are looking for passionate and qualified candidates to join our team and contribute to our mission of delivering exceptional water services. If you are driven by a commitment to sustainability, innovation, and community service, Pennichuck is the place for you.

Requirements

Three (3) to five (5) years of experience in customer service, billing, and/or accounts receivables or another relevant fields.

Responsibilities

Billing: Review and reconcile customer accounts and prepare billing which accurately reflect amount owed consistent with PUC regulations, usage, and/or municipal contract.
Enter meter work into billing system. This includes exchanges, repairs, meter in/water on and meter out/water off.
Process customer billing for assigned cycle(s)/type of billing. This includes but is not limited to: notation of accounts with all billing issues, run billing updates and print process for each cycle; scheduling of monthly readings special customer contracts and update of contract billing spreadsheets; arrangement of all billing related appointments and maintain log.
Run bill files for online payment vendor.
Process import and export AMR files.
Run imports/exports between Munis and AMR system; assign routes to laptops and CE handhelds.
Verify integrity of accounts loaded/unloaded.
Generate all AMR related reports.
Communicate with Operations department.
Assist read tech with exceptions as needed.
Unload MRX flash drive as needed as a backup upon request.
Process final bills and distribute as required.
Prepare sewer reports as required.
Review and Entry of Bench Logs.
Cash Operations: Process accounts receivables to ensure that customer accounts correctly reflect payments.
Prepare account billing and payment adjustments; debits/credits/abatements.

Benefits

A robust total rewards salary which includes health insurance, 401K, a pension plan and more.
Opportunities for professional growth and development.
A supportive and inclusive work culture.

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