Billing Specialist/Insurance Collector
About The Position
Join our team as a Billing Specialist/Patient Account Rep at Erlanger Behavioral Health Hospital! Located in Chattanooga, Tennessee, our 94-bed treatment center offers superior psychiatric and addiction services to individuals of all ages. We are looking for someone who has experience with insurance and claims/collections in a hospital setting. Specializing in exceptional mental health care for various age groups, we cater to adolescent patients aged 12+ and older adults. If you're passionate about making a difference in the lives of those in need through compassionate therapeutic practices and thrive in a supportive team environment that fosters learning and growth, this position is perfect for you! Apply now! PURPOSE STATEMENT: Responsible for providing personal care services to patients at the facility under the direction of clinical or nursing leadership. Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
Requirements
- High school diploma or equivalent required.
- Three or more years’ prior admissions and or collections experience in a hospital setting required.
Nice To Haves
- Psychiatric experience preferred.
Responsibilities
- Call and status outstanding claims with third party payors.
- Review claims issues and make corrections as needed and rebill.
- Utilize claims clearing house to review and correct claims. Resubmit electronically when available.
- Review explanation of benefits to ascertain that claim processed and paid correctly.
- Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.
- Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.
- Prorate patient accounts and monitor that balance due is in the correct financial class.
- Report an overview of the week to the BOD and participate in AR meetings.
- Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
- Assist financial counselors as needed.
- Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
