Billing Specialist I (Cox Automotive Fleet Client Solutions Delivery)

Cox Communications•Atlanta, GA

2d•$17 - $25•Remote

About The Position

Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing-related requests. They are also responsible for managing the approval workflow & other customer-facing processes.

Requirements

High School Diploma/GED.
Ability to articulate issues, document resolution, & recognize when to escalate.
Strong written & verbal communication skills required.
Effective accounting, organizational, attention to detail, & time management skills required.
Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle.
Experience working with customers or vendors to resolve issues with an excellent customer service track record.
To be employed in this role, you’ll need to clear a pre-employment drug test.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

2+ years of billing-related experience, preferably in a customer-facing role.

Responsibilities

Address customer inquiries & requests, account reviews, & other inbound billing related inquiries from external customers followed by documenting related discussions & research.
Research & verify customer issues with internal teams to determine root cause & warranted remediation.
Clearly & concisely present information in verbal or written form to internal & external customers.
Other projects & billing related customer responsibilities as needs arise.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

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