Billing Services Manager

Loews Hotels•Nashville, TN

55d

About The Position

This position provides direction and leadership in a high volume financial shared services environment, supporting an exciting collection of hotel properties across North America. This leader oversees the daily activities of a dynamic group of team members providing comprehensive billing to our group clients and third-party partners. Maintaining service levels while driving the team's achievement of daily, weekly, and monthly performance metrics is of utmost importance. The Billing Services Manager is a results-driven professional who inspires the billing team to deliver our brand promise of extraordinary customer service to our hotels and guests. The Billing Services Manager reports to the Senior Billing Services Manager.

Requirements

2-3 years of experience working with Billing and Accounting and supervising or managing a team
2 years of customer-facing work experience in hospitality or finance environment
Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office

Nice To Haves

Business Administration/Accounting Degree preferred
A strategic thinker with strong analytical and problem-solving skills
Experienced in contract negotiations and vendor management
Excellent communicator, capable of building strong relationships across teams and with external partners
Adaptable and results-oriented, thriving in a fast-paced, multi-state environment

Responsibilities

Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality and accounting best practices.
Recruits, interviews, hires, and trains talented team members to excel.
Provides day to day management of Billing Services team members providing catering and convention billing, customer service call center, group commission payment, and third-party billing services.
Assigns and monitors work to ensure proper balance and maximum efficiency of team.
Maintains atmosphere of support, respect, and trust in department to enable a one-of-a-kind employment experience for our team members.
Continually monitors and reports metrics and KPIs to ensure service levels are maintained and targets are met.
Maintains strong environment of internal controls and best practices by regularly testing and provides corrective action where appropriate.
Identifies training opportunities; creates and presents ongoing training to team members.
Manages guest/client problem resolution and contact escalation.
Builds strong relationships with hotel property leaders to ensure their needs are met and concerns are addressed in a timely and professional manner.
Controls costs by effectively managing labor and monitoring savings objectives.
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all training sessions and meetings
Ability to perform "Physical Requirements" as explained below
Other duties as assigned