Billing Services Coordinator

CLA (CliftonLarsonAllen)•Denver, CO

2d•$21 - $34

About The Position

Are you looking to join a dynamic, growing team that serves hundreds of local governmental agencies right here in Colorado? Nationwide, our 600 state and local government professionals serve more than 1,700 local, county, and state government agencies. The public sector has been a primary focus for us for more than 40 years. We work together as a team to provide stellar administrative and accounting services to these agencies and their customers. CLA is looking for a team member in our Denver office to become a Billing Services Coordinator. This role specializes in Customer Service that will support the accounts receivable process for multiple clients across a variety of different government agencies. They will handle numerous customer service calls related to billings, property ownership changes, and more. The Billing Services Coordinator role is a launchpad in a fast-paced, dynamic team with exciting growth potential for our clients and our people. Customer Service Expertise: Handles a high volume of inbound and outbound calls. Comfortable working in a fast-paced environment. Serves as the first level of escalation for customer service inquiries on all billing service clients. Coordinates property ownership change requests, preparation of final billings, and new customer setups. Research ownership issues with the county assessor, maintains records and processes notes on customer accounts. Assists with preparation and mailing of customer bills, delinquent notices, collects and posts payments on account, assists with payment arrangements, and prepares shut-off notices. Client Support: Assists with rate increases, preparation of consumption reports, water budgets, and mailing of newsletters. Prepares drafts of correspondence to support communications with residents and others. Our approach to compensation emphasizes collaboration and career growth. We pay competitive wages and view compensation as an investment in our people. Factors such as geography, experience, education, skills, and knowledge may impact position of pay within the range. The compensation range for this position in Colorado is: $21.30 – $33.90 #LI-MK1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Click here to learn about your hiring rights. Wellness at CLA To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more. To view a complete list of benefits click here. Start your inspired career When you join CLA, you’ll have the opportunity to design your own inspired career. Career growth is about having new experiences and lots of exposure to different roles that stretch your comfort zone, expand your skills, and shape you as a leader. It’s not so much about climbing a ladder or acquiring new titles — it’s the discovery of your strengths and the outer reaches of your true potential. At CLA, you have the freedom to explore many opportunities, including your choice of industry specialization, service capability, career path, and mobility. Watch our video to see why people join CLA. About CLA CLA exists to create opportunities for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. With nearly 9,000 people, more than 130 U.S. locations, and a global vision, we promise to know you and help you. For more information visit CLAconnect.com. Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor. Wellness at CLA Wellness is shaped by our promise to know you and help you. We create opportunities for our people to live well and be happy by focusing on their physical, financial, social, and emotional well-being. Click here to learn more about CLA’s benefit offerings. CLA is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Click here to learn about your hiring rights. If you require reasonable accommodation when completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact [email protected]

Requirements

Minimum one year of customer service experience.
Strong data entry skills required.
High school diploma or equivalent required.

Nice To Haves

Familiarity with Account Receivable principles a plus.
Call center experience a plus.
Associates degree in customer service or business-related field a plus.

Responsibilities

Handles a high volume of inbound and outbound calls.
Serves as the first level of escalation for customer service inquiries on all billing service clients.
Coordinates property ownership change requests, preparation of final billings, and new customer setups.
Research ownership issues with the county assessor, maintains records and processes notes on customer accounts.
Assists with preparation and mailing of customer bills, delinquent notices, collects and posts payments on account, assists with payment arrangements, and prepares shut-off notices.
Assists with rate increases, preparation of consumption reports, water budgets, and mailing of newsletters.
Prepares drafts of correspondence to support communications with residents and others.