Energy Services Billing Coordinator
About The Position
Are you detail-oriented, enjoy solving problems, and love helping people? We’re looking for a Residential Load Management & Billing Specialist to join our team. In this role, you’ll ensure members are billed accurately for their energy use and help them understand programs that save energy and money. You’ll be the go-to expert for residential load control programs, including smart devices, electric vehicle programs, time-of-day rates, and Net Energy billing. Anticipated hiring range is between $29.33 – $38.49. The final compensation offered is based on the selected candidate's qualifications, experience and skill level. In addition, this position is eligible for an annual bonus with a target payout of 5% based on company performance. In this position, you will: Load Management Billing Audit and analyze residential program meter data to ensure accurate billing. Make updates in the Customer Information System (CIS) to match field changes. Verify billing components like transformers, service codes, multipliers, and meter readings. Identify potential billing discrepancies and correct them proactively. Collaborate with internal teams to develop new rates and billing processes. Process member and contractor requests for program enrollments, rebates, and load management installations. Member Support & Troubleshooting Educate members about load management programs and billing options. Help members and contractors troubleshoot issues with load control equipment. Schedule service orders, installations, and inspections. Maintain accurate member account information in the CIS. Assist members in transitioning to Net Energy billing, including updating accounts and reviewing paperwork. Documentation, Training & Process Improvement Maintain and update program procedures, reports, and documents. Provide training and support to Member Service and Billing Specialists. Identify ways to improve processes to make billing more accurate and efficient. Review and process residential rebate requests.
Requirements
- High School Diploma or GED
- Three or more years of experience in customer service, utility billing, finance, or accounting
Nice To Haves
- Associate’s degree
- HVAC or electrical knowledge
Responsibilities
- Audit and analyze residential program meter data to ensure accurate billing.
- Make updates in the Customer Information System (CIS) to match field changes.
- Verify billing components like transformers, service codes, multipliers, and meter readings.
- Identify potential billing discrepancies and correct them proactively.
- Collaborate with internal teams to develop new rates and billing processes.
- Process member and contractor requests for program enrollments, rebates, and load management installations.
- Educate members about load management programs and billing options.
- Help members and contractors troubleshoot issues with load control equipment.
- Schedule service orders, installations, and inspections.
- Maintain accurate member account information in the CIS.
- Assist members in transitioning to Net Energy billing, including updating accounts and reviewing paperwork.
- Maintain and update program procedures, reports, and documents.
- Provide training and support to Member Service and Billing Specialists.
- Identify ways to improve processes to make billing more accurate and efficient.
- Review and process residential rebate requests.
Benefits
- medical/dental/vision insurance
- health savings account
- flexible spending accounts
- 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services
- accrued PTO
- holiday pay
- tuition reimbursement
- recognition program
- employee referral program
- employee activities
- Company paid life insurance
- short-term disability
- long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
