Billing Service Specialist

FARMERS ALLIANCE MUTUAL INSURANCE C•McPherson, KS

1d•Onsite

About The Position

The Billing Service Team manages the full billing cycle to ensure customers have a clear, accurate, and seamless billing experience. This includes generating statements, processing payments, resolving billing questions, and providing expert support to both internal partners and external customers. Ensures clear, accurate billing Processes payments quickly Resolves customer billing questions Supports internal and external partners with billing expertise

Requirements

Customer Service & Communication
Clear verbal and written communication
Handles moderately complex inquiries with timely follow up
Able to de-escalate and guide customers
Technical Skills
Navigates multiple internal systems
Strong basic computer skills
Troubleshoots simple workflow & system issues
Problem Solving
Detail oriented and accurate
Researches and resolves issues requiring deeper review
Uses sound judgment on when to escalate
Insurance & Learning
Working insurance knowledge or ability to learn quickly
Applies policy, billing, and claims concepts
Organization
Manages multiple tasks and deadlines
Reliable follow through
Teamwork
Collaborates well with peers and partners
Shares knowledge and supports team success
High school diploma or GED required
1 to 3 years of related experience, ideally in insurance, financial services, or another regulated industry
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands and fingers to operate a computer keyboard, mouse, and telephone keypad, reach with hands and arms, and talk or hear. The employee frequently is required to sit and stoop, kneel, or crouch. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.