Billing/Scheduling Associate III (Remote) - Dermatology

Washington University in St. Louis

6d•$21 - $33•Remote

About The Position

Obtains insurance information and referral forms and counsels patients on financial assistance. Schedules and registers patients over the phone or by email using a higher level of experience and knowledge. Responsible for providing support in situations of a moderate to more complex nature. May serve as the lead Billing Associate--plans, organizes, provides direction, and assists in all aspects of the scheduling team. May also coordinate office functions and performs specialized/technical duties with minimal supervision. Serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs. These activities take place over the phone or by email, with no patient contact.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Relevant Experience (5 Years)
Computer Literacy
Data Entry
Epic EHR
Managed Care Operations
Medical Terminology
Telephone Communications

Nice To Haves

MA certification or experience is preferred.
Communication
Confidential Data Handling
Decision Making
Fast-Paced Environments
Interpersonal Communication
Maintenance Scheduling
Medical Office Support
Multitasking
Office Equipment
Organizing
Prioritization
Working Independently

Responsibilities

Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and documentation using department-approved monitoring tools.
Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.
Works with others to solve problems of a moderate or complex nature.
Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction.
Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
Assists in coordination of staff vacations, schedules and coverage, time sheets and accruals.
Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.
Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
Complies with OSHA, state and federal regulatory sources/standards.
Serves as backup for staff during peak times, vacations, illnesses.
Provides patient scheduling services to include collecting demographics and insurance registration.
Prepares custom reports as directed by management.
Participates in quality improvement activities to ensure appropriate clinical outcomes.
Performs other duties as assigned.
Applicant will also be responsible for in basket protocols for provider support.

Benefits

Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

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