Billing Representative I

Sonic Internet + Phone•Santa Rosa, CA

4h•$20

About The Position

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time. Position Summary: Billing Representatives will assist customers with questions regarding invoicing and payments, credit adjustments, account management, and process customer transactions.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information to groups large and small and respond to questions from groups of managers, clients, customers, and the general Ability to explain mathematical concepts.
Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate prorates and averages.
Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Computer Skills - Should have knowledge of Internet software, Telecom, Colocation, and Word Processing Software.
As a condition of employment, we require all employees to be fully vaccinated for COVID-19 prior to starting work, subject to legally mandated accommodations.

Responsibilities

Assist customers via phone and email with invoicing, payment, and answering general account questions.
Customer account management and processing account transfers.
Applying applicable customer charges and credits.
Educate customers in the use of sonic tools.
Take customer cancellations and submit service turndowns.
Manage competing priorities and keep accurate notes/data entry.
Give top tier customer service to our valued customers.