Utility Billing Representative I

City Of Keller • Keller, TX

12h • Onsite

About The Position

Position Function - Under the direction of the Director and/or Designee, performs assigned duties to support the Utility division to ensure proper customer service and efficient and effective clerical support.

Requirements

• Required knowledge and experience is normally obtained through the completion of a high school diploma or GED, and one (1) to three (3) years of work related experience.
• Ability to understand and carry out oral and written instructions.
• Ability to type, read and write letters, emails, etc.
• Ability to establish and maintain effective working and professional relationships with City and other public employees, public officials, contractors, consultants, vendors, and the general public.
• Must have cash handling experience.
• Must be able to perform basic mathematical computations and/or analyses.
• Must possess excellent customer services skills.
• Must be able to communicate and present oneself in a professional manner, and have the ability to successfully work with all age groups and backgrounds and needs.
• Must exhibit attention to detail, accuracy, and safety.
• Must posses strong organization skills and have the ability to work in a fast paced work environment.
• Must possess a valid Texas Class C driver license.
• Must pass all post offer pre-employment processes and/or procedures, to include but not limited to Drug Screen, Physical Examination, and applicable Background Checks.

Responsibilities

• Performs assigned duties to support the Utility division to ensure proper customer service and efficient and effective clerical support.  Duties include, but are not limited to: customer service; new account set-up; answering phone calls; receiving customer payment; opening/closing procedures; and processing mail.
• Performs additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED