Billing Patient Relations Specialist I

Epiphany Business Services, LLC•Austin, SC

4h•Onsite

About The Position

Epiphany Dermatology, headquartered in Austin, TX, is a dynamic and fast-growing dermatology services company dedicated to improving access to dermatology services and providing exceptional patient care in underserved markets across the U.S. The company has expanded significantly, from a single site in 2015 to over 100 dermatological clinics nationwide, with ambitions for further growth. They are seeking a service-oriented and motivated individual to join their mission-driven team as a Billing Patient Relations Specialist I. This role is crucial for maintaining smooth billing and collections processes, involving work across multiple insurance carriers and private-pay accounts, precise review and posting of charges, and collaboration with offices to ensure accuracy and compliance. Epiphany Dermatology values its employees, offering comprehensive benefits, perks like free skin care, generous time off, and opportunities for professional growth, viewing positions as career opportunities rather than just jobs.

Requirements

High school diploma or general education degree (GED).
At least one (1) year of related experience in medical billing, and/or at least one (1) year of employment at Epiphany Dermatology; an equivalent combination of tenure, experience, and education may also be considered.
Must be available to work onsite, at the Austin HQ (no remote work options for external candidates).

Nice To Haves

Previous experience in administrative medical office - highly preferred.
Experience with Modernizing Medicine a plus.

Responsibilities

Provide exceptional customer service at all times!
Answer inbound phone calls to the Billing support line and perform outbound phone calls as necessary.
Explain the claims process and explanation of benefits, effectively and professionally.
Maintain a strong understanding of business office processes—especially charge review—and stay up to date on Modernizing Medicine enhancements to ensure accurate, confident communication with patients about their accounts.
Maintain thorough and detailed knowledge of cosmetic and self-pay billing.
Prepare, review, and post non-insurance bills/charges using billing software, ensuring accuracy and compliance.
Verify that charges have been entered and approved in accordance with company policy for every checked-in appointment (missing charges report).
Communicate professionally and effectively with staff and offices relating to patient escalation, cosmetic bills, fee sheets and inventory items.
Respond to care questions or complaints in order to immediately resolve. Provide documentation on unresolved issues voiced by patients and refer to the appropriate party for resolution.
Assist with special projects and other duties as assigned.