Billing Operations Specialist

Sonar•Geneva, IL

About The Position

Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile. We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily. We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly. And lastly, we are highly effective and operationally efficient . We operate collectively as One Team to accomplish our goals. At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations. Why You Should Apply: At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don’t. Our solutions don’t just solve symptoms of problems – we help fix issues at the source – for all code, whether it's developer-written, AI-generated, or from third parties. We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: supercharge developers to build better, faster. The Impact You Will Have: The Billing Operations Specialist is a highly visible, execution-focused expert responsible for managing the final, critical steps of the quote-to-cash (QTC) process. This role demands exceptional attention to detail and the ability to process high volumes of orders with surgical accuracy. As the guardian of operational compliance, your work directly impacts revenue recognition, cash collection, and overall customer satisfaction. You will own daily, detailed queue management, ensuring seamless billing execution and strict adherence to financial standards like ASC 606. This role is a fixed term contract until end of December 2026.

Requirements

3-5 years of experience in Billing Operations, Revenue Operations, or Finance within a high-growth SaaS or B2B technology environment.
Advanced functional expertise in Salesforce (SFDC) and CPQ is required.
Strong working knowledge of ASC 606 and general revenue recognition principles.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Nice To Haves

Experience with billing platforms (e.g., Stripe, NetSuite, or Zuora) is highly preferred.

Responsibilities

Order Processing and Fulfillment Execution Own the execution and processing of all "Closed-Won" orders in Salesforce (SFDC), ensuring every data point matches the final executed contract.
Meticulously manage the order fulfillment process, ensuring accurate and timely delivery of license key provisioning to customers.
Maintain strict Service Level Agreements (SLAs) for order processing, particularly during high-volume periods, to ensure business continuity and sales velocity.
Invoicing Compliance and Integrity Generate and validate customer invoices, ensuring adherence to internal financial controls and compliance with ASC 606 revenue recognition standards.
Perform daily and weekly reconciliations of orders, invoices, and revenue schedules to guarantee the integrity of financial reporting data within the Post-Billing Case Queue.
Proactively identify and flag non-standard terms (e.g., custom payment terms, unique discounts) that could impact the timing or amount of revenue recognition.
Cross-Functional Issue Resolution Act as the primary point of contact for resolving complex billing, invoicing, and fulfillment issues escalated by Finance, Sales, or Customer Success.
Utilize Salesforce, Stripe, and other internal systems to investigate discrepancies, determine root causes, and process necessary adjustments (credit memos, billing corrections).
Time Commitment and Visibility Due to the high-volume, deadline-driven nature of this role, extended hours and potential weekend support are required during End of Month (EoM) and End of Quarter (EoQ) close periods.
Maintain high visibility and responsiveness during critical windows to prevent processing delays and ensure zero carryover.