Billing Operations Manager - REMOTE

Jobgether•Idaho, ID

2d•$110,000 - $130,000•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Billing Operations Manager. This role will optimize the subscription billing process, ensuring accuracy and efficiency throughout the customer journey. You'll manage key systems related to quote-to-cash processes, providing critical support to front-line teams. The ideal candidate will be a hands-on problem-solver, capable of driving improvements while collaborating cross-functionally and addressing operational challenges. Join us and play a pivotal role in shaping our billing operations.

Requirements

Bachelor’s degree in Finance, Business Administration, Accounting, or a related field.
5+ years of experience in billing, finance, or revenue operations, preferably in SaaS.
Expertise in CPQ systems like Salesforce CPQ, with experience in audits and troubleshooting.
Hands-on experience with Salesforce and NetSuite; familiarity with Celigo is a plus.
CPA or significant accounting experience is advantageous.
Proficiency in billing and invoicing procedures.
Experience with project management tools and communication platforms like Slack.
Skill in analyzing billing metrics and improving processes.
Ability to manage large datasets and troubleshoot effectively.
Strong problem-solving and organizational skills in fast-paced environments.
Excellent communication and collaboration skills.
Attention to detail with a focus on documentation and scalable systems.

Responsibilities

Support the stability and improvements of the Salesforce CPQ system for billing processes.
Train and assist sales and billing teams on CPQ best practices and configurations.
Manage the integration between Salesforce CPQ and Netsuite, ensuring seamless data flow.
Identify and resolve integration issues with the Operations and finance teams.
Develop a roadmap for improvements in integration workflows.
Create documentation and SOPs for system integration.
Lead daily billing operations, addressing issues from front-line teams.
Establish and maintain procedures for timely and accurate invoicing.
Align with finance and customer success teams on billing policies and exceptions.
Streamline deal desk processes with sales, legal, and finance teams.
Manage deal desk inquiries and provide guidance on pricing and contract terms.
Review and authorize complex deals, utilizing insights to enhance workflows.
Monitor compliance with revenue reporting standards under US GAAP.
Oversee accounts receivable and collection activities.