Billing Operations Analyst
About The Position
We are seeking a detail-oriented and analytical Billing Operations Analyst to join our team. In this role, you will be responsible for monitoring and managing order, billing and fulfillment queues. You will be expected to collaborate with cross-functional partners (Sales, Customer Success, Finance and Accounting) to resolve routine customer issues, validating customer contract details and billing rules to ensure accurate invoicing, compliance and actioning account adjustments. Collaborate with cross-functional teams to resolve billing issues and discrepancies Provide support to internal and external stakeholders on billing-related inquiries Maintain accurate records and documentation to support audits, reporting and compliance requirements Prepare reports and summaries related to invoices and collections status
Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, or related field
- 2-4 years of experience in billing operations or a related field
- Advanced Excel skills and experience with data analysis tools
- Strong analytical and problem-solving abilities
- Excellent attention to detail and organizational skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Effective written and verbal communication skills
- Knowledge of billing processes and procedures
- Understanding of financial reconciliation techniques
- Familiarity with regulatory compliance in billing operations
Nice To Haves
- ERP/CRM Expertise (Netsuite, Salesforce) highly valued
- Prior experience in the software industry preferred
Responsibilities
- Monitoring and managing order, billing and fulfillment queues
- Collaborating with cross-functional partners (Sales, Customer Success, Finance and Accounting) to resolve routine customer issues
- Validating customer contract details and billing rules to ensure accurate invoicing, compliance and actioning account adjustments
- Collaborating with cross-functional teams to resolve billing issues and discrepancies
- Providing support to internal and external stakeholders on billing-related inquiries
- Maintaining accurate records and documentation to support audits, reporting and compliance requirements
- Preparing reports and summaries related to invoices and collections status
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
