Billing Office Call Center Representative

Center for Orthopaedics•Lake Charles, LA

About The Position

The Billing Office Call Center Representatives' primary role will be to serve as the first point of contact for patients with billing inquiries or concerns providing exceptional customer service, ensuring patient satisfaction utilizing excellent communication skills. They will be responsible for collecting and posting patient payments utilizing skills in data entry, organization, and communications.

Requirements

Excellent data entry skills and must have a strong attention to details
Adequate and appropriate levels of oral and written communication of the English language
Basic math
Basic keyboarding and computer skills
Knowledge of EOB's co pay/coinsurance/deductibles, denial codes, and insurance allowable, adjustments
Knowledge of Microsoft Word and Excel
1 yr. previous experience posting payments and adjustments in Medical Accounts Receivables (preferable)
Experience working in a fast-paced environment.

Responsibilities

Answer patient calls to a dedicated billing line to address billing questions/concerns providing accurate, satisfactory answers and/or directs calls to appropriate teams.
Handle patient complaints and issues, escalating them to higher authorities if necessary.
Accurately notate all conversations in PMS database under patient account
Post Patient/Guarantor payments received via paper or electronically accurately and timely to patient accounts.
Allocate all collected patient payment transactions that can be posted to charges by EOM closing.
Performs daily reviews of patient statement batches and submits to clearinghouse for distribution.
Assist other teams with questions regarding billing transactions or credit balances.
Initiate patient payment plans as needed.
Ensure strict confidentiality of all patient information in accordance with HIPAA regulations.
Assist with other financial duties as assigned.