Billing Manager

Waste Management, Inc. (WM)•Windsor, CT

2d•Hybrid

About The Position

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. I. Job Summary Manages a team of employees that is responsible for delivering billing to our customers. Ensures these Billing activities are delivered to the department standard. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Requirements

Education: Bachelors degree (accredited) in Accounting, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.
Experience: Seven years of relevant work experience (in addition to education requirement).
Clear and effective written and verbal communication and strong interpersonal skills
Strong organizational and time management skills; must be able to handle multiple tasks simultaneously
Ability to prioritize based on department and company standards
Detail orientated and excellent problem-solving skills
Proficient in Microsoft Excel; intermediate level (pivot tables, v-lookups & use of macros are standard practice)
Excellent customer service skills are required

Nice To Haves

Knowledge of Waste Management services, policies, and system interfaces a plus

Responsibilities

Manages the planning and direction of Billing activities.
Prepares and maintains records and billing data to report on monthly trends and improvement areas for the department.
Monitors Billing work processes, procedures and expenses, and establishes programs which drive team performance toward departmental and organizational goals.
Provides guidance and leadership to Billing Supervisors
Collaboration between team members, other departments and our customers to solve unique billing challenges and escalated issues
Oversees personnel needs of the department including selecting, coaching, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
Direct supervision of 2+ full-time employees, including:
Indirect supervision of 9+ full-time employees.