Billing Manager

Villa Sport•Cypress, TX

13d•Onsite

About The Position

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us. If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here! POSITION SUMMARY We are seeking a diligent, professional and highly experienced Billing Manager to oversee our billing operations across our athletic club locations. The billing manager’s primary responsibility will be optimizing our billing process and ensuring all transactions are managed in a timely and accurate manner. The Billing Manager will be located at one of our Houston area athletic club locations. COMPENSATION AND BENEFITS INCLUDE: Annually, based on relevant experience to the role. Full-time hours. PTO. Full benefits package. 401K with dollar for dollar match up to 4%. Complimentary club membership. Discounts on club products and services.

Requirements

Minimum of 5 years of experience in high-volume transaction billing, preferably in a health or fitness club environment
At least 2 years of management experience, with a proven ability to lead, coach and develop a team
Proficiency in using CRM systems and a deep understanding of credit card processing and ACH transactions
Exceptional organizational skills, attention to detail and the ability to manage time effectively
Strong communication skills, with the ability to effectively relay information across teams.
Excellent team leadership and management skills.
Willingness to travel occasionally for site visits to local and out-of-state clubs.
Ability to work on-site.

Responsibilities

Manage, optimize and oversee the overall billing process across all health club locations
Use CRM systems effectively to manage client information and transaction history while constantly upholding confidentiality and adhere to all state regulations and company policies
Oversee credit card processing and ACH transactions to ensure accuracy and security
Manage and lead a team of two staff members, ensuring the highest quality of work and accountability
Develop and report KPI’s for the department
Partner with other departments to streamline procedures and ensure client satisfaction.
Conduct monthly audits to ensure accurate and timely billing.
Handle escalated billing issues, ensuring customer concerns are resolved in a timely manner.
Develop, revise, and implement Standard Operating Procedures (SOPs) as necessary within the Billing department.
Other duties as assigned by the Accounting Manager or VP Divisional Controller