Billing Manager

Amplify

1d

About The Position

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. The Billing Manager is responsible for managing day-to-day billing operations at Amplify, ensuring timely and accurate customer invoicing, collaboration with collections, sales tax filings, and reconciliations in compliance with company policies and contracts. This role partners closely with sales, revenue accounting, finance, and cross-functional teams to support the order-to-cash cycle, resolve billing discrepancies, and enhance the customer experience. The Billings Manager also plays a key role in maintaining internal controls, preparing billing-related reports, and identifying opportunities for process improvements.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• 5–7 years of progressive experience in billing, accounts receivable, or revenue operations.
• Strong knowledge of billing practices, GAAP principles, and internal control requirements.
• Experience with ERP systems (NetSuite preferred), Sales and use tax systems (Avalara preferred) and CRM platforms (Salesforce a plus).
• Proficiency with Microsoft Excel and data analysis.
• Strong communication and problem-solving skills, with the ability to work collaboratively across teams.

Nice To Haves

• Prior supervisory or team lead experience.
• Experience supporting external audits or compliance reviews.
• Background in SaaS, technology, or education services industry.
• Advanced Excel or data visualization tool experience (Power BI, Tableau, etc.).

Responsibilities

• Oversee the preparation, processing, and issuance of customer invoices to ensure accuracy and compliance with contractual terms and company policies.
• Manage the resolution of billing discrepancies, adjustments, and credit memos in coordination with finance, revenue accounting, and customer-facing teams.
• Collaborate with Sales, Customer Success, and Finance teams to support the order-to-cash cycle and improve customer billing experiences.
• Maintain and improve internal controls within the billing process and provide documentation to support external audits and internal reviews.
• Monitor billing operations and develop reports on billing metrics, KPIs, trends, and process performance for management review and analysis.
• Identify and implement process improvements to streamline workflows, increase accuracy, and enhance efficiency in billing operations.
• Supervise and develop the billing staff or coordinate with shared service resources, providing guidance and training as needed.
• Process sales and use tax obligations based on customer location, product taxability, and applicable exemptions using Avalara
• Maintain detailed records of tax calculations, exemption certificates, and supporting documentation
• Reconciliation of sales and use tax filings with sales tax charged on customer invoices
• Review customer tax exemption certificates and ensure proper documentation is current and valid.

Benefits

• Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs.
• This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees