Billing Liaison- Texas Market

Kindbody

About The Position

The Billing Liaison acts as the central connection between patients, clinical teams, and the billing department to ensure billing concerns are addressed efficiently and professionally. This role is accountable for maintaining timely, accurate billing communication and delivering high-quality customer service to patients regarding account concerns. This position supports both patients and internal staff by resolving billing concerns and providing excellent customer service.

Requirements

Experience: 2+ years in a health plan / medical insurance billing, patient services, or healthcare role in a fast-paced, customer-focused clinic environment. Kindbody experience is preferable.
Customer Service: Strong interpersonal skills, patience, and professionalism when dealing with sensitive financial conversations.
Insurance Knowledge: Solid grasp of insurance terminology and patient cost-share responsibilities.
Payment Processing: Proficiency in payment allocation, balance transfers, and HSA reimbursement protocols.
Workflow Navigation: Comfortable navigating EMR systems, task routing, and interdepartmental collaboration.
Problem Solving: Ability to identify root causes of billing issues and recommend appropriate resolutions.
Organization: Excellent attention to detail, time management, and follow-through on open items.
Team Collaboration: Works effectively with both internal and external stakeholders.
Analytical Thinking: Able to detect trends and report potential systemic issues to RCM leadership.
Flexibility: Willingness to roll with the punches, multitask, and troubleshoot problems
EMR Experience: Experience using Azalea Billing or similar platforms.

Nice To Haves

Passion: A passion for women’s health and fertility is a plus

Responsibilities

Apply and allocate payments correctly in Azalea, if needed.
Transfer payments between encounters, if needed.
Set up payment plans in accordance with approved parameters.
Respond to patient billing questions with professionalism and empathy.
Follow up on outstanding patient inquiries within 2 business days or sooner.
Maintain a personal tracker for unresolved items.
Review daily schedules to flag yellow/red-lit patients or those with upcoming procedures who have balances due.
Send pre-written TextExpander messages to appropriate patients.
Alert clinic staff when same-day balances are outstanding for procedures.
Serve as the point person for billing inquiries assigned through KEMR tasks.
Collaborate with nurses, PENs, Practice Coordinators, Financial Navigators, and the RCM team to identify and resolve patient billing issues.
Attend weekly standing meetings with leadership to review unresolved or escalated cases.
Track and trend billing issues or workflow barriers that require escalation or workflow updates.