Billing & ID Card Services Specialist

UIOWA • Iowa City, IA

1d • Hybrid

About The Position

The University of Iowa, Billing & ID Card Services Specialist is vital to the smooth operation of Billing & ID Card Services, providing comprehensive customer service and support to students, families, staff, and the public. This role ensures efficient operations and high-quality service delivery through phone, email, and face-to-face interactions. It demands meticulous attention to detail, strong communication skills, and advanced expertise in campus carding procedures, billing processes, and university policies. The specialist handles inquiries and escalated calls, addresses complex billing issues, and manages financial tasks such as posting U-Bill payments, processing scholarship checks, interpreting financial aid memos, and handling billing fee appeals. Effective communication management is crucial, ensuring customers receive accurate information through continuous monitoring of various platforms. The individual will exercise a high level of autonomy in a fast-paced environment, requiring the ability to shift between a variety of duties seamlessly. This position is not eligible for University sponsorship for employment authorization.

Requirements

• A Bachelor’s Degree in Business Administration or a related field, or the equivalent combination of education and experience is required.
• Typically 1 year related experience in an administrative and/or academic setting, including experience providing excellent customer service in a complex operational environment.
• Demonstrates strong interpersonal skills, including experience providing excellent customer service utilizing both written and verbal communication.
• Demonstrated ability to create, maintain, retrieve and archive electronic and procedural documents.
• Demonstrates ability to effectively transmit, receive, and accurately interpret information and needs of individuals and groups from a variety of backgrounds and perspectives.
• Proficiency with Microsoft Office applications of Word and Excel.

Nice To Haves

• Demonstrates an understanding of FERPA and/or other university and federal regulatory rules, policies and laws related to confidentiality of information.
• Proficiency with MAUI or other student records system or product (i.e. Banner, PeopleSoft).
• Experience supporting student employment processes, such as scheduling, hiring, or performance management, is preferred.

Responsibilities

• Assist with training of new employees concerning Billing Office policies and procedures, provide functional supervision for student staff.
• Ensure staff remain in compliance with FERPA and the Fair Credit Reporting Act.
• Accurately identify and post daily U-Bill payments and electronic review of 529 plan payments and unidentifiable lock box payments, requiring attention to detail and compliance with cash handling procedures.
• Continuously monitor MyUI, SharePoint, Billing websites, and all Billing communications to ensure that students are always being provided the most accurate information.
• Collaborate as a team to serve as the primary point of contact for the Billing Office, handling and resolving inquiries and escalated calls from students, staff, and visitors via phone, email, and in person.

Benefits

• Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies.
• Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists.
• Grow professionally with advanced training, leadership development, and tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees