Billing Customer Support Associate

H2 Health • Jacksonville, FL

5d

About The Position

H2 Health is seeking a Billing Customer Support Representative to support both internal teams and patients with medical billing questions and patient account updates. This role plays a key part in ensuring accurate billing, clear communication, and a positive patient financial experience across our outpatient healthcare operations. The Billing Customer Support Representative serves as the primary point of contact for internal billing inquiries and external patient billing questions. This role is responsible for maintaining accurate patient accounts, resolving billing issues, and providing clear, compassionate support related to medical billing statements, insurance, and payments. Internal Billing Support Serve as the main internal resource for billing-related questions from clinical, administrative, and operational teams Update and maintain patient accounts, including demographics, insurance information, corrections, and adjustments Research and resolve billing discrepancies, posting errors, and account inconsistencies Partner with billing, coding, and collections teams to ensure timely and accurate account resolution Document account activity and resolutions in medical billing systems in accordance with company policies Identify recurring billing issues and communicate trends or improvement opportunities to leadership Patient Billing Support Serve as the primary contact for patient questions regarding medical billing statements, charges, payments, and balances Clearly explain insurance processing, billing details, and patient financial responsibility Assist patients with payment options and payment plans based on company guidelines Escalate complex or sensitive billing concerns to appropriate internal teams Ensure all patient interactions meet customer service, compliance, and privacy standards

Requirements

• High school diploma or equivalent
• 1–3 years of experience in medical billing, patient accounts, or healthcare customer service
• Working knowledge of medical billing statements, insurance terminology, and patient responsibility
• Strong verbal and written communication skills
• High attention to detail with strong problem-solving skills
• Ability to manage multiple inquiries in a fast-paced environment
• Experience with EHR or medical billing systems (Raintree EMR a plus)
• Familiarity with CPT, ICD-10, and insurance claim processes
• Experience supporting both internal teams and external patients

Responsibilities

• Serve as the main internal resource for billing-related questions from clinical, administrative, and operational teams
• Update and maintain patient accounts, including demographics, insurance information, corrections, and adjustments
• Research and resolve billing discrepancies, posting errors, and account inconsistencies
• Partner with billing, coding, and collections teams to ensure timely and accurate account resolution
• Document account activity and resolutions in medical billing systems in accordance with company policies
• Identify recurring billing issues and communicate trends or improvement opportunities to leadership
• Serve as the primary contact for patient questions regarding medical billing statements, charges, payments, and balances
• Clearly explain insurance processing, billing details, and patient financial responsibility
• Assist patients with payment options and payment plans based on company guidelines
• Escalate complex or sensitive billing concerns to appropriate internal teams
• Ensure all patient interactions meet customer service, compliance, and privacy standards

Benefits

• Competitive pay
• Full benefits: medical, dental, vision, and 401(k) with match
• PTO, paid holidays, and company-paid life insurance
• Growth opportunities in healthcare administration and operations
• Work-life balance with flexible scheduling options
• Supportive, clinician-led team culture
• Additional perks: parental leave, employee rewards, discounts, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees