Customer Support Associate

Publicis Groupe • Boston, MA

5d

About The Position

As a Customer Support Associate you will be working with Profitero customers to help them with product questions and ensure their success with Profitero. You will play a critical role in the company and be responsible for fielding technical questions and solving unique problems and requests.

Requirements

• You have strong internship experience or up to 3 years of experience
• You have experience working with ticketing systems such as Zendesk or Jira
• You have strong analytical and troubleshooting skills
• You are resourceful with a problem-solving aptitude
• You have strong critical thinking skills used to solve complex data accuracy problems
• You have excellent client communication skills
• You are an intermediate level in Excel or higher
• Client communication and handling escalations to restore client s trust
• Handling client calls in high stress situations and providing expert solutions
• Solving problems and prioritizing
• Excel
• Technical troubleshooting

Responsibilities

• Field technical issues from Profitero clients.
• Be an expert in Profitero data maintenance processes and Profitero's eCommerce platform
• Solve for unique problems and requests and provide guidance to clients on how best to organize and maintain their data.
• Monitor Zendesk queue and ensure timely actioning of tickets

Benefits

• medical coverage
• dental
• vision
• disability
• 401K
• parental and family care leave
• family forming assistance
• tuition reimbursement
• flexible time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees