Billing Coordinator

Patient Plus Urgent Care•Baton Rouge, LA

1d•$16 - $19•Onsite

About The Position

The Billing Coordinator is responsible for managing all administrative, billing, and account maintenance functions related to Direct Plus employer contracts and individual memberships. This role ensures accurate invoices, timely payment processing, membership status updates, and real-time account accuracy within ECW and Hint systems.

Requirements

High school diploma or equivalent required; Associate degree in Business Administration, Healthcare Administration, Accounting, or related field preferred.
Minimum of 2 years of experience in medical billing, healthcare administration, membership management, or accounts receivable.
Experience working with Electronic Health Record (EHR) systems (ECW experience preferred).
Experience using membership or billing platforms (Hint: experience preferred).
Knowledge of basic accounting principles and payment reconciliation processes.
Strong attention to detail and accuracy in financial posting and data entry.
Ability to manage multiple accounts and deadlines simultaneously.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Strong written and verbal communication skills.
Professional and courteous phone etiquette.
Ability to handle sensitive and confidential information with discretion.
Strong organizational and time management skills.
Problem-solving skills with the ability to resolve billing discrepancies efficiently.

Responsibilities

Generate and print actively enrolled employee rosters for each Direct Plus employer contract on the 1st of every month.
Verify active employee counts and maintain accurate records for each employer group.
Create and distribute monthly invoices for all Direct Plus employer contracts at the beginning of each month.
Prepare and submit claims based on active employee totals.
Receive, deposit, and post employer payments made via credit card or check.
Monitor outstanding employer balances and follow up on unpaid accounts.
Add or terminate employees in ECW as requested by the employer.
Monitor daily Direct Plus membership payments within the Hint platform.
Post monthly membership payments into ECW accurately and on time.
Run regular audits to identify declined or unpaid accounts.
Attempt to reprocess failed payments and contact members to resolve payment issues.
Generate and send additional invoices through Hint to update payment information or collect outstanding balances.
Process membership terminations as needed, including terminations due to non-payment or contract violations.
Assist members with requesting cancellation before the 12-month contract term expires by explaining available options and next steps.
Maintain accurate, real-time membership status in ECW (active or terminated) to ensure front desk and clinical staff have up-to-date information at check-in.
Respond to and manage all Direct Plus membership emails, including questions, billing inquiries, and cancellation requests.
Prepare and maintain required reports for the Direct Plus Membership Program.
Ensure all employer and membership records remain accurate and up to date.
Purge and securely shred outdated membership files in compliance with company policies.
Perform additional duties as assigned to support overall administrative operations.