The Onyx Group - Coordinator, Billing Operations
About The Position
The Billing Coordinator (Supervisor) is responsible for the day-to-day oversight of revenue cycle operations, including direct supervision of teams such as Customer Service, Patient & Insurance Credit Balance, and other assigned functional areas. This role operates as a working supervisor, balancing leadership responsibilities with hands-on operational support. The Billing Coordinator is expected to actively perform staff-level duties as needed—such as account follow-up, credit balance resolution, or customer service support—while ensuring team productivity, quality, and performance standards are consistently met.
Requirements
- High School Diploma or GED required
- 3–5 years of experience in healthcare revenue cycle operations (billing, AR, credits, or customer service)
- 1–2 years of leadership or supervisory experience (formal or informal)
- Strong knowledge of healthcare billing processes, insurance guidelines, and revenue cycle workflows
- Demonstrated ability to balance leadership responsibilities with hands-on production work
- Proficiency in Microsoft Office (especially Excel)
Nice To Haves
- Experience with Epic and/or eClinicalWorks (ECW)
- Experience overseeing multiple functional areas (e.g., customer service, credits, AR)
- Knowledge of CMS guidelines, payer policies, and credit balance regulations
- Prior experience in a working supervisor or team lead capacity
- Certified Revenue Cycle Representative (CRCR) or willingness to obtain
Responsibilities
- Provide direct supervision for assigned teams (e.g., Customer Service, Patient Credits, Insurance Credits, and other revenue cycle functions)
- Monitor daily operations to ensure productivity, quality, and service level expectations are achieved
- Conduct regular team huddles, coaching sessions, and performance evaluations
- Train, mentor, and develop staff to improve skillsets and career progression
- Manage staffing needs, including scheduling, timekeeping, and workload distribution
- Foster a collaborative, accountable, and service-oriented team environment
- Actively perform team functions during high-volume periods, staffing shortages, or complex account scenarios
- Support workflows including, but not limited to: Patient and payer credit balance review and resolution Billing edits and claim follow-up Customer service escalations and inbound/outbound support
- Serve as a subject matter expert (SME) and escalation point for complex issues
- Assist in clearing work queues (WQs) and reducing aging/backlog
- Ensure compliance with payer guidelines, regulatory requirements, and organizational policies
- Monitor and manage key revenue cycle metrics, including: Productivity and quality scores Credit balance aging and resolution timelines Call handling and service levels (if applicable)
- Identify trends, root causes, and opportunities for process improvement
- Collaborate with coding, billing, AR, and cash posting teams to resolve systemic issues
- Support audits, reporting, and leadership requests
- Partner with leadership to implement workflow improvements and standardization
- Assist in developing and maintaining policies and procedures
- Participate in system optimization efforts (e.g., Epic work queues, ECW workflows)
- Promote best practices aligned with high-performing revenue cycle organizations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
