Billing & Collections Specialist
About The Position
Better Trucks. Better World. We’re raising the standard for what a medium-duty truck should be — delivering vehicles, infrastructure, and support designed to work for you. About the Role: The Credit, Collections & Invoicing Specialist is responsible for managing customer credit risk, executing timely and accurate invoicing, and driving effective collections to optimize cash flow. This role operates within a centralized shared services structure supporting a manufacturing business using QAD ERP. The position requires strong knowledge of order-to-cash processes, EDI billing, deduction management, and customer relationship management in a high-volume, multi-customer environment. The position requires a hands-on, detail-oriented finance professional who can build scalable processes, ensure financial discipline, and support data-driven operational decisions in a fast-paced manufacturing startup.
Requirements
- Associate or Bachelor’s degree in Accounting, Finance, or related field preferred.
- Interest in or experience with AR, credit, collections, or billing within a manufacturing environment desired, but not required.
- Strong understanding of order-to-cash cycle in a manufacturing setting, revenue transaction flow from shipment to invoice, credit risk analysis fundamentals, deduction and chargeback management desired but not required.
- Strong intellectual curiosity and bias toward action; consistently investigates issues beyond the surface, defines next steps without direction, and takes ownership to resolve problems end to end.
- Strong follow-up discipline and persistence in collections efforts, paired with professional communication skills for customer-facing interactions.
- Process oriented with a strong internal control and continuous improvement mindset.
Responsibilities
- Generate accurate invoices based on customer contract terms within QAD ERP.
- Ensure pricing, freight, and tax data are accurate and aligned to customer contracts.
- Validate proper linkage between sales orders, shipping documents, and billing.
- Assist with revenue transaction support and reporting for month-end close.
- Monitor aging trends and proactively manage exposure.
- Partner with Sales and Commercial teams on customer risk assessment.
- Manage portfolio of customer accounts.
- Proactively contact customers regarding past due balances.
- Resolve disputes, short pays, pricing discrepancies, and deductions.
- Escalate material collection risks to Shared Services Manager.
- Maintain detailed notes and status updates in QAD ERP or Salesforce CRM system, as applicable.
- Drive reduction in DSO and past-due percentages.
- Assist with accurate application of customer payments.
- Investigate unapplied cash and misapplied payments.
- Reconcile AR subledger balances to customer statements.
- Support monthly AR aging reconciliation to the general ledger.
- Prepare weekly aging and collections status reports.
- Track deduction trends and root causes.
- Maintain strong internal controls over order-to-cash processes.
- Support internal and external audit requests.
Benefits
- Lead the Future of Electric Mobility: Workhorse is a leading electric vehicle company focused on delivering sustainable, purpose-built solutions that are transforming last-mile delivery and commercial transportation.
- Make Executive-Level Impact: This role sits on the Sales and Executive Team, offering direct influence on enterprise growth, strategic partnerships, and company-wide direction.
- Dog-Friendly Workplace: We believe great ideas come from people who feel comfortable being themselves—four-legged teammates included at many of our locations.
- Strong, People-First Culture: We foster a collaborative, respectful, and transparent culture where teams are empowered, accountability is valued, and leaders are trusted to lead.
- Innovation Meets Execution: Workhorse combines cutting-edge technology with real-world manufacturing and operational excellence—turning innovation into vehicles on the road.
- Growth-Oriented Environment: Join a company in an exciting phase of growth where your leadership, ideas, and results will directly shape what’s next.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
