Billing & Collections Consultant (PTX2026)

RealManage•Plano, TX

36d•$50,000 - $52,000•Onsite

About The Position

The Billing and Collections Consultant is responsible for providing hands-on support in executing day-to-day billing, assessment, and collections functions for assigned community associations. This role ensures that homeowner accounts are billed accurately, payments are properly applied, and collection processes are carried out in compliance with company policy, governing documents, and applicable state statutes. Reporting to the Billing and Collections Manager, the Consultant plays a key role in maintaining financial accuracy, reducing delinquencies, and supporting the referral and recovery goals established by the Director of Billing and Collections. The Consultant serves as a knowledgeable resource for community managers, homeowners, and board members on billing and collection procedures.

Requirements

Associate or Bachelor’s degree in Accounting, Finance, or related field preferred.
2–4 years of experience in billing, accounts receivable, or collections required.
Strong attention to detail and accuracy in data entry and financial recordkeeping.
Excellent written and verbal communication skills with a customer service mindset.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Familiarity with FDCPA and state HOA/condo collection statutes.
Proficiency in Microsoft Office Suite and association management software.

Nice To Haves

Experience in community association management, property management, or HOA accounting systems preferred.

Responsibilities

Verify and validate recurring assessment billings, special assessments, and late fee charges.
Ensure that billing configurations are consistent with governing documents, approved fee schedules, and state statute requirements.
Reconcile homeowner account balances and resolve discrepancies promptly.
Monitor homeowner accounts for delinquency and maintain collection steps in accordance with company policy and delegated authority.
Prepare and issue delinquency notices, payment plans, and demand letters as appropriate.
Support the timely referral of delinquent accounts to third-party collection agencies or attorneys per company policy.
Track collection activity, update records, and report status changes to the Billing and Collections Manager.
Communicate professionally with homeowners regarding payment options, account balances, and collection procedures.
Follow established collection configuration and escalation procedures to ensure compliance with state statutes, and association governing documents.
Maintain confidentiality and adhere to company standards for data integrity and homeowner communication.
Identify potential policy or procedural inconsistencies and elevate them to management for review.
Serve as a resource to community management and accounting teams for billing and collections inquiries.
Assist in implementing policy updates, delegated authority changes, and system improvements as directed.
Participate in training sessions and team meetings to ensure consistent application of best practices.
Assist the Billing and Collections Manager in tracking and reporting key metrics such as referral rates, recovery percentages, and delinquency ratios.
Provide regular account status updates and escalation recommendations.