Billing Clerk

Caglia Environmental•Fresno, CA

4d•$23 - $27

About The Position

Caglia Environmental is a family-owned and operated company with a proud legacy of over 80 years in the Central Valley. We provide essential environmental services, including recycling, waste collection, and landfill management, with a strong commitment to sustainability, innovation, and community. Our team plays a vital role in helping to build cleaner, greener communities, and we're always looking for motivated individuals who want to make a meaningful impact through their work. Basic Functions: The Billing Clerk is responsible for billing, gathering, and securing all information needed for invoicing, follow up, and payment of accounts in accordance with company policies and procedures. Resolve disputes in contested billing and initiate collection of payments and open balance amounts through telephone contact, letters, email, etc., while providing prompt and courteous customer service. As a billing clerk, precision and reliability in handling accounts and documents are crucial.

Requirements

Customer-centric approach, prioritizing service excellence.
Proficiency in mathematics and strong organizational skills are imperative, given the substantial volume of data involved.
Strong emphasis on quality and attention to detail.
Proficient in professional telephone etiquette.
Capable of thriving in a fast-paced environment, showcasing the ability to manage and prioritize multiple tasks and competing demands.
Exhibits a high level of interpersonal problem-solving skills essential for handling sensitive customer situations.
Excellent communication and interaction skills with both customers and all levels of company personnel.
Completion of High School Diploma or equivalent.
Job-related coursework and/or a minimum of 3 years of relevant experience as a billing clerk and customer service.
Proficient in computer usage, data entry, MS Windows, Excel skills, 10-key, and handling multiple phone lines.

Nice To Haves

Bilingual proficiency in English/Spanish is preferred.

Responsibilities

Accurately manage, invoice, and collect on customer accounts, in a timely manner and in accordance to company policy.
Initiates or terminates services and manage customer information with care and integrity.
Responds to customer inquiries in a timely, courteous, and professional manner. This may involve sending statements, answering queries, and providing clarification on billing matters.
Process, apply, audit, and reconcile payments to ensure all variances and discrepancies are resolved in a timely manner.
Provide rate quotes for specialized services as needed.
Generate work orders to facilitate operational tasks.
Undertake various reception-related responsibilities, such as overseeing vendor and visitor sign-ins, the customer lobby, and ensuring adherence to health and safety protocols.
Contribute to other special projects, implementations, and tasks as directed.
Ability to adapt and grow with upgrades and changes to software and procedures.
Other special projects, implementations, and tasks as directed by the Billing Manager.