Billing Claims Supervisor

Denova Collaborative Health • Phoenix, AZ

42d • Hybrid

About The Position

As the Billing Claims Supervisor, you'll oversee our claims processing team to ensure accurate and timely claim submission. You'll monitor charge lag, support process improvements, reduce denials, and help our Claims, AR, and Denial teams work smoothly together. This is a hands-on leadership role where you'll train and support staff, analyze trends, solve problems, and ensure claims meet payer guidelines. This is a full-time, exempt leadership position reporting to the Billing Manager within the Cycle Management Department.

Requirements

• Associate or Bachelor's degree preferred; equivalent experience will be considered.
• Minimum 3-5 years of experience in medical billing, claims processing, or healthcare revenue cycle.
• Minimum 1-2 years of supervisory or team lead experience strongly preferred.
• Advanced knowledge of CPT, ICD-10, HCPCS, modifiers, and payer-specific billing requirements.
• Experience with EHR/PM billing systems such as AdvancedMD, eCW, Netsmart, or similar.
• Strong analytical skills with the ability to review data, identify trends, and implement solutions.
• Excellent communication skills with the ability to coach, train, and motivate a high-performing team.
• High attention to detail, accuracy, and ability to manage multiple priorities in a fast-paced environment.
• Strong understanding of clearinghouse workflows and claim submission processes.
• Must uphold strict compliance with HIPAA and maintain confidentiality at all times.

Nice To Haves

• Bilingual (English/Spanish) preferred but not required.

Responsibilities

• Lead and support the Claims team in reviewing, validating, and submitting claims
• Ensure rejected claims are corrected and resubmitted quickly and accurately
• Keep charge lag at or below three (3) days by monitoring daily work and resolving delays
• Review claims for accuracy, compliance, and payer-specific requirements
• Track KPIs and identify opportunities to improve clean claim rates and reduce denials
• Strengthen communication between Claims, AR, and Denial Management teams
• Train, coach, and mentor staff to support accuracy, growth, and accountability
• Audit claims regularly and partner with internal teams to resolve workflow issues
• Maintain HIPAA compliance and protect sensitive information
• Perform additional duties as needed to support the department's goal.

Benefits

• Comprehensive low-cost medical, dental, and vision insurance.
• Generous retirement plan with a 3.5% company match.
• Secure your future with both long and short-term disability options
• Enjoy holiday pay, PTO, and life insurance benefits.
• We offer an employee wellness program and fantastic discounts for all Denova team members.
• And there's so much more waiting for you!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees