Billing Associate I

Frontline Insurance Managers Inc. • Lake Mary, FL

1d

About The Position

At Frontline Insurance, the Billing Associate I plays a pivotal role in achieving the company's mission to 'Make Things Better' by providing high-quality service and proactive solutions to all customers. The company operates with core values of Integrity, Patriotism, Family, and Creativity, aiming to make a meaningful impact. Frontline Insurance offers a collaborative, inclusive, and growth-oriented work environment where team members are encouraged to thrive and contribute to a community of innovators and problem solvers.

Requirements

• Proficient in Word, Outlook, Excel, and Internet applications
• Strong ability to exercise good judgment in dealing with customer's technical issues
• Good organizational and people skills
• Strong, sound decision-making skills, good judgment, and critical thinking skills
• Solid verbal and written communication skills
• Produces meticulous work

Nice To Haves

• College degree or equivalent years of related experience preferred

Responsibilities

• Process payments received via check (lockbox and remote deposit), credit card, and ACH/eCheck
• Reconcile daily collections and troubleshoot identified discrepancies
• Review disbursements per defined procedures and established authority limits
• Assist Underwriting with escalated billing issues
• Manage multiple shared Outlook mailboxes dedicated to servicing internal and external customers on matters related to invoicing, payment, or commission
• Review and take needed action on various activities upon assignment in BillingCenter
• Handle returned payments and credit card chargebacks
• Administer the ACH commission process
• Conduct routine user acceptance testing
• Participate in projects impacting department or company initiatives, as needed
• Perform routine administrative tasks
• Responsibilities subject to change

Benefits

• Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• 401k Retirement Plan with a generous match.
• Four weeks of PTO
• Pet Insurance for your furry family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees