Billing and Revenue Supervisor

Colorado Springs Utilities•Colorado Springs, CO

5d•Hybrid

About The Position

Join our team! Our Customer Service Department is hiring a visionary leader to join our team as a Billing Supervisor. Here, you will be responsible for ensuring the delivery of high-quality customer service, as well as the timely and accurate billing of approximately three million bills annually for our customers. Why you will love this job: If you are someone who embraces innovation, champions change, and is motivated to lead a team of remote/hybrid employees, we want to hear from you! In this role, you will lead and develop a team where everyone is empowered to think strategically and make an impact in their job.

Requirements

Highly qualified candidates will offer customer billing experience in the utilities industry and demonstrated experience in a leadership or supervisory role.
Customer service, payment and collections, and other related experience will be considered in place of utility billing experience.
Strong customer service and relationship management skills
Proven leadership with experience in fostering and inspiring team members to achieve results and implement new ideas and concepts to drive efficiencies and lower costs
An ability to communicate effectively, both written and orally, to all levels in the organization and to customers
Ability to think critically, problem-solve, and make sound decisions
Advanced knowledge of billing functions and controls, rates, metering, rules, and regulations, ideally within the utility industry

Nice To Haves

A bachelor's degree in Business, Communications, Finance, or a closely related field is valued.

Responsibilities

Managing and improving the activities of your team, including overseeing special projects, billing processes, programs, and compliance with policies, rules, regulations, tariffs, etc.
Hiring, training, coaching, directing, and evaluating the performance of assigned staff; establishing performance requirements and personal development targets; monitoring performance and providing coaching for performance improvement and development
Overseeing financial and billing auditing control measures and participating in audits
Overseeing complex billing issues such as billing adjustments and corrections made by researching, analyzing, and identifying consumption inconsistencies and demand information for residential, commercial, and industrial customers
Conducting analysis and providing feedback regarding billing issues resulting from internal processes
Formulating strategies for timely and accurate billing, developing and managing policies and procedures, and identifying and implementing continuous improvement measures for billing and billing-related programs
Working closely with customers to resolve complex customer billing issues.

Benefits

Time Off to Recharge
Vacation – Start with 13 days annually, increasing to 24 days with tenure
Personal Leave –3 days per year
Paid Holidays –12 paid holidays per year
Sick Leave – 12 days per year for personal or family health needs
Vacation Buy – Option to purchase up to 40 additional hours annually
Health & Wellness – Benefits elected are effective the first of the following month
Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
Zero Health: Access to hundreds of medical services at no cost
Dental & Vision: Two dental plans and one vision plan
Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
Health Savings Account (HSA): Available with HDHP
Financial & Retirement Security
Pension Plan: Colorado PERA provides retirement benefits and peace of mind
Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
Disability Coverage: Short-Term and Long-Term Disability insurance available
Life Insurance: Employer-paid coverage with optional supplemental plans
Long-Term Care Insurance: Available for purchase to support extended care needs
Additional Support
Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
Tuition Reimbursement: Up to $5,250 annually to support continued education
Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness